Pravin Selvan
Bangalore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
CSA
HSBC Electronic Data Processing India Private Limited
BANGALORE
07.2019 - 08.2023
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Built relationships with customers by providing excellent customer service.
Operations Analyst
First Advantage Pvt. Ltd, (BANGALORE)
BANGALORE
06.2017 - 06.2019
- Job involves in assisting all the clients throughout the globe performing all kinds of background verification / screening like Education, Employment, Criminal Checks, Passport, ID verification, Address Verification etc
- Working on tickets and closing it within the given SLA and also giving a process driven solution.
Associate - Ops
WNS Global Services Pvt. Ltd, (BANGALORE)
BANGALORE
04.2016 - 12.2016
- Job involves in assisting our Australian and New Zealand clients all kinds of insurance policies, working on tickets and closing it within the given SLA and also giving a process driven solution.
Analyst NOC
MICROLAND Ltd, BANGALORE
BANGALORE
04.2012 - 07.2015
- Job involves in assisting our clients by alerting and escalating issues to proper technical team server monitoring, working on tickets and closing it within the given SLA and also giving a process driven solution approach to the clients during critical time bound situations.
SENIOR CSA
IBM GL OBAL PROCESS AND SERVICES (PUNE)
PUNE
07.2010 - 03.2012
- Job involves in assisting our clients by addressing their technical issues in regards to broadband and phone lines queries and giving a process driven solution approach to the clients during critical time bound situations.
Education
B.Com -
Nehru College
01.2007
P.U.C -
Fatima PU College
01.2004
S.S.L.C -
St Mary’s High School
01.2002
Skills
- Good listening and analytical skills
- Communication skills
- Organizing and planning skills
- Troubleshoot and provide First Call Resolution
- Team Player
- Customer service excellence
- Complaint Handling
- Adaptability and Flexibility
Disclaimer
I hereby declare that the above furnished details are true to the best of my knowledge and
assure you my services to the satisfaction.
Timeline
CSA
HSBC Electronic Data Processing India Private Limited
07.2019 - 08.2023
Operations Analyst
First Advantage Pvt. Ltd, (BANGALORE)
06.2017 - 06.2019
Associate - Ops
WNS Global Services Pvt. Ltd, (BANGALORE)
04.2016 - 12.2016
Analyst NOC
MICROLAND Ltd, BANGALORE
04.2012 - 07.2015
SENIOR CSA
IBM GL OBAL PROCESS AND SERVICES (PUNE)
07.2010 - 03.2012
B.Com -
Nehru College
P.U.C -
Fatima PU College
S.S.L.C -
St Mary’s High School
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