Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Other Courses
Timeline
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PRAVINA SURESH PAWAR

PRAVINA SURESH PAWAR

THANE

Summary

Dynamic Customer Service Executive with a proven track record at Teleperformance India, excelling in health insurance processing and Salesforce analysis. Adept at enhancing reporting accuracy and training staff, I effectively resolved complex issues while maintaining compliance. My strong analytical skills and commitment to quality service drive exceptional customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Teleperformance India
THANE
07.2021 - Current
  • Contributing to good and quality service by managing and processing health insurance and medical claims.
  • Analyzed Salesforce data to identify trends and improve reporting accuracy.
  • Collaborated with team members to improve service delivery processes.
  • Trained new staff on customer service and protocols.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided technical support when necessary to resolve complex problems.
  • Reviewed medical claims for accuracy and compliance with regulations.
  • Maintained accurate records of all claim activities for audit purposes.
  • Reviewed denials, rejections, and underpayments from insurance carriers.

Education

BACHELOR OF SCIENCE - ZOOLOGY

B. K. BIRLA COLLEGE
Kalyan
01.2021

H.S.C. EDUCATION - SCIENCE

E.B. MADHAVI COLLEGE
DOMBIVALI
01.2018

S.S.C. EDUCATION -

KUMUD VIDYA MANDIR
mumbai
01.2013

Skills

  • Salesforce analysis
  • Health insurance processing
  • Medical claims review
  • Data reporting accuracy
  • Email management
  • Trained in Salesforce
  • Excel proficiency
  • Email drafting skills

Languages

  • ENGLISH
  • MARATHI
  • HINDI

Hobbies and Interests

  • READING
  • COOKING

Other Courses

  • MS-CIT
  • MS Office
  • Typing English 30wpm

Timeline

Customer Service Executive

Teleperformance India
07.2021 - Current

BACHELOR OF SCIENCE - ZOOLOGY

B. K. BIRLA COLLEGE

H.S.C. EDUCATION - SCIENCE

E.B. MADHAVI COLLEGE

S.S.C. EDUCATION -

KUMUD VIDYA MANDIR
PRAVINA SURESH PAWAR