PRAVINA SURESH PAWAR
THANE
Summary
Dynamic Customer Service Executive with a proven track record at Teleperformance India, excelling in health insurance processing and Salesforce analysis. Adept at enhancing reporting accuracy and training staff, I effectively resolved complex issues while maintaining compliance. My strong analytical skills and commitment to quality service drive exceptional customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Teleperformance India
THANE
07.2021 - Current
- Contributing to good and quality service by managing and processing health insurance and medical claims.
- Analyzed Salesforce data to identify trends and improve reporting accuracy.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service and protocols.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided technical support when necessary to resolve complex problems.
- Reviewed medical claims for accuracy and compliance with regulations.
- Maintained accurate records of all claim activities for audit purposes.
- Reviewed denials, rejections, and underpayments from insurance carriers.
Education
BACHELOR OF SCIENCE - ZOOLOGY
B. K. BIRLA COLLEGE
Kalyan01.2021
H.S.C. EDUCATION - SCIENCE
E.B. MADHAVI COLLEGE
DOMBIVALI01.2018
S.S.C. EDUCATION -
KUMUD VIDYA MANDIR
mumbai01.2013
Skills
- Salesforce analysis
- Health insurance processing
- Medical claims review
- Data reporting accuracy
- Email management
- Trained in Salesforce
- Excel proficiency
- Email drafting skills
Languages
- ENGLISH
- MARATHI
- HINDI
Hobbies and Interests
- READING
- COOKING
Other Courses
- MS-CIT
- MS Office
- Typing English 30wpm
Timeline
Customer Service Executive
Teleperformance India
07.2021 - Current
BACHELOR OF SCIENCE - ZOOLOGY
B. K. BIRLA COLLEGE
H.S.C. EDUCATION - SCIENCE
E.B. MADHAVI COLLEGE
S.S.C. EDUCATION -
KUMUD VIDYA MANDIR
Similar Profiles
Akshay BhanushaliAkshay Bhanushali
Customer Relations Executive at Teleperformance IndiaCustomer Relations Executive at Teleperformance India
Sahil MoudgilSahil Moudgil
Customer Care Executive at Teleperformance IndiaCustomer Care Executive at Teleperformance India
Anjali Abhishek ShuklaAnjali Abhishek Shukla
Customer Service Executive at Teleperformance IndiaCustomer Service Executive at Teleperformance India
Omkar YadavOmkar Yadav
Spatial Data Specialist at Here TechnologiesSpatial Data Specialist at Here Technologies
Janvi Jagannath ParabJanvi Jagannath Parab
Deputy Manager – Finance and Accounts at MAHINDRA SUMMIT AGRISCIENCE LTD.Deputy Manager – Finance and Accounts at MAHINDRA SUMMIT AGRISCIENCE LTD.