PRAVIN GAJENDRA CHAVAN
Navi Mumbai
Summary
Looking forward for opportunities to work in new areas using the cutting edge skills in an environment that gives me scope to apply my knowledge, assume responsibility and strive for collective growth and development.
Results-driven Department Manager known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth department operations and positive work environment.
Overview
10
10
years of professional experience
6032
6032
years of post-secondary education
Work History
Department Manager
Croma A Tata Enterprise - Infiniti Retail Limited
05.2021 - 12.2025
- Monitored departmental KPIs and used data-driven insights to optimize productivity and reduce costs.
- Ensured compliance with company policies, safety regulations, and quality standards.
- Managed daily operations, streamlined workflows, and improved efficiency by implementing process enhancements.
- Resolved customer and team issues promptly to ensure a high standard of service and employee engagement.
- Conducted regular competitor analysis to identify market trends, pricing strategies, and product offerings, enabling informed decision-making and strategic planning.
- Supervised staff to maintain high levels of customer service.
- Coordinated inventory management to optimize stock levels and availability.
- Implemented training programs to enhance employee skills and knowledge.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Customer Sales Specialist
Infiniti Retail LTD - Croma
04.2018 - 05.2021
- Consistently met or exceeded monthly sales targets, contributing to overall team revenue growth.
- Maintained up-to-date knowledge of products, promotions, and competitor offerings to provide informed recommendations.
- Processed sales transactions accurately and efficiently using POS systems.
- Trained new staff on sales techniques, customer engagement, and company Systems.
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated product features and benefits to enhance customer experience.
- Assisted in training new staff on customer service protocols and sales techniques.
- Tracked performance metrics such as sales numbers, customer feedback scores, return rates.
Cashier
Reliance Digital Retail Ltd
03.2016 - 06.2017
- Processed transactions efficiently using point-of-sale systems.
- Greeted customers upon entering the store and provided assistance when needed.
- Managed daily cash operations and ensured accurate cash handling procedures.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
Education
BCOM -
Mumbai University
HSC -
Maharashtra state Board
SSC -
Maharashtra state Board
Skills
- Ms Office
- Ms-CIT
- Internet
- Tally90
- First Aid
- SAP
- Power Bi
- Omni Portal
- CRM
- KPI monitoring
- Inventory management
- Customer service
Personal Information
- Date of Birth: 10/10/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Department Manager
Croma A Tata Enterprise - Infiniti Retail Limited
05.2021 - 12.2025
Customer Sales Specialist
Infiniti Retail LTD - Croma
04.2018 - 05.2021
Cashier
Reliance Digital Retail Ltd
03.2016 - 06.2017
BCOM -
Mumbai University
HSC -
Maharashtra state Board
SSC -
Maharashtra state Board