PRAVIN ROHIDAS KARANDE

• Portfolio Of HR operations and Office Administrator
• Managing user accounts and giving share & security level permission, Install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement
• Responsible to monitor whether all the components are available for successful communication, maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies
• Timely analyze whether any repairs or replacements is needed & troubleshoot Microsoft windows issues , configuring & troubleshooting Microsoft outlook accounts , creating new Microsoft outlook accounts for new users
• Monitoring complete network & providing network statistics Installation of software’s like antivirus, MS-office, adobe & acrobat reader etc .
• Every Three Month Visit to Ahmedabad, Pune & Monthly Visit Bhiwandi Warehouse, Navasheva.
• Maintaining the entire Hardware & Software Infrastructure in 8 remote locations - Mumbai ,Pune, Ahmedabad ,Gandhidham, Gurgaon, Ludhiana, Kolkata ,Jamshedpur.
• Perform routine checks to ensure hardware and other supporting systems are stable
• Work with other teams to ensure software and hardware systems are designed to support organizational goals.

Job Responsibilities
Managing user accounts and giving share & security level permissions
Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement
Responsible to monitor whether all the components are available for successful communication
Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies
Timely analyze whether any repairs or replacements is needed
Responsible for troubleshoot Microsoft windows issues
Responsible for configuring & troubleshooting Microsoft outlook accounts
Responsible for creating new Microsoft outlook accounts for new users
Monitoring complete network & providing network statistics
Responsible for the installation of operating system windows 7, , 8 , 10
Responsible for the installation of software’s like antivirus, MS-office, adobe & acrobat reader etc
Responsible for maintaining the network & troubleshooting the network related issues
Responsible for maintaining & troubleshooting network printers
Responsible for troubleshooting Internet issues
Responsible for sharing the network printers
Every Three Month Visit to Ahmedabad, Pune

Maintaining the entire Hardware & Software Infrastructure in five remote locations
Workstation issues both at hardware level and checking network connectivity as well
Design and develop computer hardware and software systems
Perform routine checks to ensure hardware and other supporting systems are stable
Work with other teams to ensure software and hardware systems are designed to support organizational goals.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
• Generated reports to suggest corrective actions and process improvements
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
• Delivered onsite technical support for 49 employees

• Established network specifications and analyzed workflow, access, information and security requirements
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
• Spearheaded inventory control measures to replenish and maintain IT equipment

• Explained technical information in clear terms to promote better understanding for non-technical users
• Configured hardware and granted system permissions to new employees
• Assisted with updating technical support best practices for use by team
• Explained security measures in simple terminology to help users understand malware and phishing threats

• Patched software and installed new versions to eliminate security problems and protect data.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.

• Patched software and installed new versions to eliminate security problems and protect data
• Responded to customer inquiries and provided technical assistance over phone and in person
• Communicated with clients to verify roots and causes of computer problems
• Implemented technical solutions to solve customer issues and increase satisfaction
• Monitored systems in operation and quickly troubleshot errors
• Removed malware, ransomware, and other threats from laptops and desktop systems
• Researched and identified solutions to technical problems
• Configured and tested new software and hardware
• Monitored system performance to identify potential issues

• Technical Support and Troubleshooting
• Scheduled and taught in class and online courses to increase learning opportunities