Pravin Teli
Pune
Summary
Motivated and goal-oriented individual with expertise in driving innovation and achieving results. Looking for an opportunity in a challenging and rewarding environment that promotes personal and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Manager, Sales Operations
Veritas Technologies
Pune
10.2022 - Current
- Participated in post-project reviews in order to assess overall success of completed tasks and deliverables.
- Collaborated with senior management to develop new processes or systems that would improve workflow efficiency.
- Designed and enriched process library
- Established new performance records and successfully achieved quarterly and yearly targets.
- Scheduled and coordinated meetings with team members to discuss progress and challenges encountered.
- Developed and implemented plans for the successful completion of assigned projects.
- Analyzed data from previous projects to identify areas of improvement in future assignments.
- Maintained communication channels between team members by providing regular updates on progress, issues, or concerns related to the assignment.
- Resolved conflicts among team members when necessary in order to maintain a productive working environment.
- Organized resources, materials, and personnel to meet project deadlines.
- Evaluated performance of team members against established goals and objectives set forth by the client or stakeholder.
- Worked closely with stakeholders and clients to determine project requirements and expectations.
- Drafted reports outlining progress made on each project as well as any changes required along the way.
- Created detailed presentations summarizing key points about each assignment for internal review or external presentation purposes.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Sr. Program Manager / Lead / Global SME / Trainer
Symantec / Veritas
Pune
10.2014 - 10.2022
- Part of the Change Management Team
- Achieved excellent outcomes across diverse projects including R+30/60/90, Licensing Training Program and Error Management
- Facilitated the completion of 27 training sessions for new hires.
- Built process documents in collaboration with the Process Community Team and Stakeholders while also serving as an analyst for process enhancement and changes
- Collaborated with the T&T team to implement Tools Enhancements UAT project
- Oversaw real-time critical queries, addressed escalation calls and mailbox issues, and consistently produced accurate reports
- Delivered effective coaching and feedback by closely monitoring calls and cases.
- Identified issues and risks by reviewing information and trends to ensure process outputs met desired results.
- Extracted and analyzed reports to provide high-level data analysis
- Streamlined the process of addressing customer licensing concerns
- Provided guidance to customers, helping them navigate their technical queries toward the relevant support team.
Level 2 Technical Support Representative
Tech Mahindra Business Services
Pune
10.2011 - 10.2014
- Optimized performance of Mobile Internet and Handset Diagnostics
- Streamlined network diagnostics and problem-solving techniques
- Facilitated timely resolutions for network fault escalations resulting in improved customer satisfaction
- Configured handset and email settings.
- Contributed to improving team performance through effective use of data analysis skills
Sr. Advisor
IBM Daksh
Pune
01.2010 - 10.2011
- Maximized efficiency in providing Broadband and PSTN service
- Configured and optimized modems and routers for enhanced performance.
- Effectively oversaw team operations and conducted reports analysis to enhance TTCs.
- Facilitated the training process for newly onboarded teams.
Sr. Associate
WIPRO
Pune
08.2008 - 08.2009
- Managed the processing of DSL circuit and high-speed broadband orders.
- Improved efficiency in ping testing and port allocation
- Resolving escalations related to failed SLA Orders
Education
B.Sc. (Computer Science) -
Indira College of Commerce and Science - Pune University
01.2008
CLASS XII -
Modern College Of Science, Pune (MAHARASHTRA BOARD)
01.2005
CLASS X -
M.S.S. High School, Pune (MAHARASHTRA BOARD)
01.2003
Skills
- Quick Learner
- Excellent Communication
- Team Player
- Departmental management
- Operations Management
- Presentations
Certification
- Lean Six Sigma – Green Belt
- ITIL Foundation
Timeline
Associate Manager, Sales Operations
Veritas Technologies
10.2022 - Current
Sr. Program Manager / Lead / Global SME / Trainer
Symantec / Veritas
10.2014 - 10.2022
Level 2 Technical Support Representative
Tech Mahindra Business Services
10.2011 - 10.2014
Sr. Advisor
IBM Daksh
01.2010 - 10.2011
Sr. Associate
WIPRO
08.2008 - 08.2009
B.Sc. (Computer Science) -
Indira College of Commerce and Science - Pune University
CLASS XII -
Modern College Of Science, Pune (MAHARASHTRA BOARD)
CLASS X -
M.S.S. High School, Pune (MAHARASHTRA BOARD)
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