Prayag Mukund
Thalassery
Summary
To obtain a position, that holds considerable power as well as responsibility, in a world class automobile company. Thereby I would also like to effectively utilize my experience.
Overview
19
19
years of professional experience
Work History
Customer Care Manager
DKH KIA MOTORS LLP
01.2020 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Customer Relationship Manager
Apco Hyundai Kannur
04.2017 - 03.2018
- Successfully managed teams across multiple geographies, ages, functions and departments. The work involved working regularly under high pressure, meeting and beating the deadlines, effective utilization of my technical background, as well as development of negotiation and communication skills. My loyalty to the company as well as my high work and business ethics were appreciated by the top management.
- Experienced in workshop management
- Monitoring, controlling, and improving service performance
- Customer care systems
Team Leader Front office, Lexus Department
Ebrahim K. Kanoo, Bahrain
09.2013 - 01.2017
- Company Overview: A dealer of Toyota/Lexus
Senior Service Advisor
Phoenix car India Pvt Limited – Kannur
10.2012 - 08.2013
- Company Overview: A dealer of Volkswagen Cars
Service Advisor
M/s. Signature Honda – Kannur
01.2010 - 09.2012
- Company Overview: A Dealer for Honda Cars
M/s. Indus Motors. Pvt.Ltd – Cochin
12.2006 - 12.2009
- Company Overview: A Dealer for Maruti Suzuki Vehicles
Education
Diploma - Automobile Engineering
Rajasthan Vidyapeeth (Deemed) University
Udaipur, Rajasthan01.2006
Bsc - Mathmatics
Calicut University
01.2004
Pre – Degree - undefined
Sree Narayana College
01.2001
Skills
- Operating System Windows 98/2000/XP, MS Office
Accomplishments
- Qualified in Master Certification Programme as Bronze Master, conducted by Maruti Suzuki.
- Holds the distinction of achieving a good score of 84 in SQS (Service Quality Standards) and balance scorecard audit done by Maruti Suzuki India Limited in North Kerala region.
Disclaimer
Date of Birth: 29 September 1983 Religion: Hindu Marital Status: Married Permanent Address: Baby Nivas, Near Mora Hills, Chirakkara, Thalassery, Kannur, Kerala, India. Pin -670104 Driving License Number: 530/CT/2002 (Indian) Passport Number: G8219720 I hereby declare that the above details are true to the best of my Knowledge. Place: Thalaserry Prayag Mukund
Languages
English
Timeline
Customer Care Manager
DKH KIA MOTORS LLP
01.2020 - Current
Customer Relationship Manager
Apco Hyundai Kannur
04.2017 - 03.2018
Team Leader Front office, Lexus Department
Ebrahim K. Kanoo, Bahrain
09.2013 - 01.2017
Senior Service Advisor
Phoenix car India Pvt Limited – Kannur
10.2012 - 08.2013
Service Advisor
M/s. Signature Honda – Kannur
01.2010 - 09.2012
M/s. Indus Motors. Pvt.Ltd – Cochin
12.2006 - 12.2009
Bsc - Mathmatics
Calicut University
Pre – Degree - undefined
Sree Narayana College
Diploma - Automobile Engineering
Rajasthan Vidyapeeth (Deemed) University
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