Prayash Kumar Ojha
Bangalore
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
JoulesToWatts
banglore
02.2024 - Current
- Diagnosed and resolved software issues by utilizing effective troubleshooting methodologies.
- Conducted regular system monitoring to ensure optimal performance and reliability of technical support operations.
- Collaborated with cross-functional teams to enhance product features based on user feedback and technical findings.
- Documented technical processes and solutions to create a comprehensive knowledge base for future reference.
- Provided training sessions for users on software applications and best practices for troubleshooting common issues.
- Analyzed customer support tickets to identify recurring problems, implementing solutions to improve service efficiency.
- Utilized ticketing systems to track and resolve customer requests in a timely manner.
- Engaged in continuous learning to stay updated on the latest technologies and troubleshooting techniques.
- Monitored network performance and addressed connectivity issues to maintain seamless user experiences.
Education
Bachelor of Computer Applications -
Trident Academy Of Creative Technology
Bhubaneswar, Odisha01.2024
12th Science -
Anchalika Mahavidyalaya Pragyan Vihar
Dhenkanal, Odisha01.2021
Skills
- Ticket queue software
- Network troubleshooting
- Windows OS support
- Technical troubleshooting
- Software troubleshooting
- System monitoring
- Network performance
- Customer support analysis
- Ticketing system management
- Effective communication
- Problem resolution
- Remote diagnostics
- Technical fault tracking
Certification
- Cloud Computing, Besant Technologies, 09/24
- CCNA 200-301 Network Fundamentals, Simplilearn (online), 09/24
Projects
Network Latency and Packet Loss Monitor, Developed a Bash script to monitor network latency and packet loss., Sent ICMP ping requests to multiple devices and calculated average latency and packet loss., Logged results with timestamps for analysis., Included error handling for unreachable devices., Automated periodic execution using cron for continuous monitoring. Network configuration backup using shell-scripting, Created a shell script to automate the backup of router and switch configurations via SSH., The script connects to devices, retrieves running configurations using the show running-config command, and stores them in timestamped files for easy reference., Implemented error handling to manage connection issues and ensure backup integrity., The solution supports multiple devices, reduces manual effort, and ensures reliable configuration management., Technologies Used: Bash scripting, SSH, sshpass, Linux.
Extracurricular Activities
Enthusiastic about learning new technologies. Interested in geopolitics and its global impact.
Timeline
Technical Support Engineer
JoulesToWatts
02.2024 - Current
Bachelor of Computer Applications -
Trident Academy Of Creative Technology
12th Science -
Anchalika Mahavidyalaya Pragyan Vihar