Vinay Kant Tyagi
Technical Support Engineer
Pune
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Technical Support Engineer
Innovative Tech Hub Ltd
11.2022 - Current
- Installed and configured operating systems and applications.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Resolved issues related to operational components for LAN, WAN and voice systems.
System Engineer
Cognegic IT Sevice Ltd
12.2021 - 05.2022
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Computer Technician
Others as Freelancer
11.2015 - 11.2021
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Projecters.
Education
Bachelor of Science - Computer Applications
Dr.Bhim Rao Ambedkar University Agra
Agra 01.2010 - 04.2013
Skills
Debugging
Hardware Upgrades
Computer Security
Issue Research
Critical Thinking
Software Updates
Technical Troubleshooting
Teamwork and Collaboration
Project Management
System Configuration Changing
System Troubleshooting
Ticket Queue Software
Technical Fault Tracking
System Diagnostics
DevOps
Remote Diagnostics
Mobile Device Management
Ticket Management
Technical Support
Backup and Recovery
Certification
The Cybersecurity Threat Landscape - LinkedIn
Key Of Success
- Confident communicator with good interpersonal & high caliber presentation skills.
- Outstanding technical, analytical, problem-solving and leadership skills.
- Willingness to learn new concepts and the ability to articulate alternative solutions and reasoning behind the alternatives.
- Detail-oriented team player with an ability to work in time-sensitive and high-Exiting environments.
Personal Information
Date of Birth: 03/15/92
Disclaimer
All the information & statement typed in this resume are real & truth according to my best knowledge and faith.
Timeline
Technical Support Engineer
Innovative Tech Hub Ltd
11.2022 - Current
System Engineer
Cognegic IT Sevice Ltd
12.2021 - 05.2022
Computer Technician
Others as Freelancer
11.2015 - 11.2021
Bachelor of Science - Computer Applications
Dr.Bhim Rao Ambedkar University Agra
01.2010 - 04.2013