Operations Manager
Open To Work
Preema C J
Tesco
Bengaluru,KA
Operations manager with extensive experience at Tesco, specializing in process improvement and SLA management. Proven ability to lead cross-functional teams, enhancing performance and achieving significant cost savings. Skilled in stakeholder management and resource planning, delivering impactful results through strategic oversight.
3
Certification
22
Years of experience
Work History
MANAGER - OPERATIONS
9 Years
Tesco - Bengaluru | 09.2016 - 09.2025
- Led end-to end operations of the retail maintenance helpdesk
- Ensured strict adherence to SLAs and KPIs improving turnaround times and service quality
- Managed teams across maintenance helpdesk and back-end teams, enhancing performance and productivity
- Drove process improvements resulting in cost savings and FTE optimization (2FTEs)
- Successfully led transition processes from UK and Malaysia to India, ensuring seamless knowledge transfer (4 different processes)
- Coordinated with vendors, contractors, and internal teams to resolve issues effectively
- Implemented SOPs, Training manuals and Standard workflows across the department
- Managed reporting and dashboards for performance analysis to support leadership decision-making
- Experienced in remote refrigeration monitoring, real-time system performance tracking, refrigerant leak detection, and F-Gas compliance. Skilled in monitoring alarms, identifying faults, analysing system data, coordinating corrective maintenance, and supporting energy efficiency, refrigerant safety, and regulatory compliance.
LEAD - TECH SUPPORT
4 Years 5 Months
Tesco - Bengaluru | 04.2012 - 09.2016
- Led a team of call center executives supporting retail maintenance operations
- Handled escalations and critical incidents to effectively minimize business disruption
- Escalated critical issues to ensure minimal disruption to store operations
- Monitored service level agreements (SLAs) and followed up on pending cases to ensure timely resolution
- Provided real-time updates to store teams and stakeholders
- Monitored team performance, conducted training and improved service quality
- Skilled in task-level remote refrigeration monitoring, including real-time temperature and system performance monitoring, alarm management, fault identification, refrigerant leak detection, and F-Gas compliance. Experienced in analyzing monitoring data, prioritizing alerts, coordinating corrective actions with site teams, and maintaining equipment efficiency, safety, and regulatory compliance.
- Maintained accurate records and reports of service requests and resolutions for accountability and transparency
- Maintained reports, dashboards and performance metrics for leadership to view
ASSOCIATE -TECH
2 Years 4 Months
Tesco - Bengaluru | 12.2009 - 04.2012
- Recorded and monitored maintenance requests (building management, electrical, HVAC, plumbing, and equipment breakdown) in internal asset management systems
- Collaborated with vendors and field engineers to secure timely resolution of maintenance issues
- Managed inbound calls for retail store maintenance issues across multiple locations in UK, NI, and ROI
SENIOR EXECUTIVE - ADMINISTRATION
2 Years 2 Months
Powermatic Design Services Private Ltd - Bengaluru | 11.2006 - 01.2009
- Managed end-to-end administrative operations and office management to ensure seamless office functionality
- Oversaw procurement and inventory management of office supplies to support daily operations
- Coordinated with vendors for facility maintenance and service delivery to uphold operational standards
- Oversaw housekeeping, security and infrastructure management
- Supported leadership with scheduling, coordination and operational tasks
CALL CENTRE EXECUTIVE
11 Months
Air Decan Airlines - Bengaluru | 11.2005 - 10.2006
- Managed high-volume inbound and outbound customer calls for flight bookings, cancellations, and inquiries, enhancing customer satisfaction
- Delivered precise information on schedules, fares, and airline policies, aiding informed customer decisions
- Resolved customer complaints efficiently, achieving high levels of customer service excellence
Business Executive
1 Year 6 Months
Jubilant Biosys - Bengaluru | 03.2004 - 09.2005
- Curated and reviewed pharmaceutical research papers to enhance data-driven decision-making and facilitate knowledge sharing
- Managed and organized pharmaceutical research content for streamlined access and cross-functional collaboration
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision and attention to detail.
LECTURER
9 Months
H.M. Arts and Science College - Kerala | 04.2003 - 01.2004
- Delivered engaging lectures to 200+ students per semester, fostering a dynamic learning environment.
- Mentored students, resulting in a 25% increase in academic performance.
- Collaborated with faculty to develop and enhance interdisciplinary course offerings, broadening curriculum scope.
Certification
- Certified as Great Manager for the year 2023 from Great Manager Institute
- Continuous Improvement - Foundation Level (British Quality Foundation)
- Completed Options 1-2 Certification from Tesco
- AI Tools Workshop Certificate from be10X
- Claude 101 Workshop Certificate from Outskill
- Business Analytics with Power BI Workshop certificate from Skill Nation
- AI Tools Workshop Certificate from Skill Nation
Accomplishments
- Individual Excellence Award for Outstanding Performance - Tesco
- Multiple Value Awards from Stakeholders, Leadership and Team - in recognition of outstanding performance, Business contributions and consistent Support - Tesco
Community Service And Social Impact
- Managed an animal shelter ensuring care, rescue and rehabilitation of animals.
- Coordinated feeding, medical care and adoption activities.
- Collaborated with veterinarians, volunteers and local communities.
- Raised awareness on animal welfare through campaigns.
- Recognized in newspaper articles and online platforms for contributions to animal welfare.
AI Tools
- Notebook LM
- Wispr Flow
- Stitch
- Gemini
- Claude AI
- Julius
- ATS Resume Generator - be10x
- ChatGPT
- Perplexity
- n8n
- Microsoft Copilot
- Power BI copilot
- Celonis
Timeline
MANAGER - OPERATIONS
Tesco
09.2016 - 09.2025Read more
LEAD - TECH SUPPORT
Tesco
04.2012 - 09.2016Read more
ASSOCIATE -TECH
Tesco
12.2009 - 04.2012Read more
SENIOR EXECUTIVE - ADMINISTRATION
Powermatic Design Services Private Ltd
11.2006 - 01.2009Read more
CALL CENTRE EXECUTIVE
Air Decan Airlines
11.2005 - 10.2006Read more
Business Executive
Jubilant Biosys
03.2004 - 09.2005Read more
LECTURER
H.M. Arts and Science College
04.2003 - 01.2004Read more
Mahatma Gandhi University - MSc, Biotechnology
Read more
Union Christian College - BSc, Biological Techniques and Specimen Prepartion
Read more
Jawahar Navodaya Vidyalaya - Senior School Certificate Examination,
Read more