Preet Rana
Currently Senior Analyst
Dwarka, New Delhi
Summary
Accomplished professional with a demonstrated history of effective project management and consistently delivering high-quality results. Proficient in leadership and team motivation to drive productivity. Collaborates closely with clients to understand their needs and consistently delivers exceptional service.
Overview
4
4
years of professional experience
Work History
Senior Analyst
Amercian Express Bank
11.2022 - Current
- Part of the Aggregator Servicing Team - Collaborating with 3rd party payment providers such as Paytm, Razor Pay, CC Avenue, as well as Opt-Blue Banks including SBI and Kotak.
- Emphasis on End-to-End Servicing, Problem-Solving, and Maintaining Healthy Client Relationships. Daily responsibilities include problem-solving, sharing valuable insights to drive business, performing data analysis to generate reports, engaging with aggregators, and managing projects.
- Project Management: Assigned various projects aimed at streamlining aggregator operations. For instance, enabled 3DS 2 for all Amex Card users to expedite payment processing and enhance security on aggregator platforms.
- Customer Focus: Dedicated to enhancing user experience and improving customer satisfaction on aggregator platforms.
- Achievements: Recognized as a two-time Quarter Hero for achieving the lowest Case Time Resolution (CTR).
- Certifications and Training: Completed several courses to enhance analytics skills, including data analysis and visualization using Python, operations analytics, customer analytics, databases and SQL, and utilization of open-source tools for data science and machine learning with Python.
Category Manager
Urban Company
09.2020 - 10.2022
- Managed the Salon category, overseeing Salon Prime in Delhi NCR, Salon Classic in Delhi NCR, and eventually, Salon Fresher Pan India. Executed end-to-end category building, enhancing performance metrics, supply management, data analysis, and data-driven actions.
- Handled festival peaks, maximizing deliveries, improving partner NPS, and addressing business metrics to enhance platform health, particularly for the largest category, Salon Prime.
- Managed supply operations by successfully onboarding over 200-300 professionals, organizing effective hiring drives, and resolving challenging areas for the relatively new category, Salon Classic.
- Oversaw database sourcing to triple the walk-in funnel in a brief period for the new project, Salon Freshers, across Pan India.
- Crafted fresh, engaging, and compelling marketing copy for promotions. Developed pricing and delivery terms based on current market trends and costs.
- Recruited, trained, and performance-managed staff to efficiently handle high workloads and meet ambitious targets.
- Supervised a team of 10 Associates and 18 IE agents to resolve order backlog for Salon Freshers Pan India.
Education
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute Of Technology
New Delhi 04.2001 -
Skills
Timeline
Senior Analyst
Amercian Express Bank
11.2022 - Current
Category Manager
Urban Company
09.2020 - 10.2022
Bachelor of Technology - Information Technology
Maharaja Surajmal Institute Of Technology
04.2001 -
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