Preetam Powaku

As a Management Consultant working for the emerging markets of electronic video surveillance, IOT and networking domain, experience includes leadership of fast-paced startups, rapid growth initiatives, rapid international expansion of new product launch and dramatic performance turnarounds made an immediate and lasting strong impact by-
• Business Planning, Rebranding, Recruiting, training, mentor & motivating multidisciplinary teams.
• Identify, implementing and improvise nimble change management roadmaps and operational strategies.
• Budgeting for maximizing revenues, profits and customer success.
• Led projects and analyzed data to identify opportunities for improvement.

• Worked flexible hours; night, weekend, and holiday shifts.

Virtual Guard Services Pvt. Ltd (INDIA), Subsidiary of Pro-Vigil Inc. USA (The Riverside Company): $80 million SaaS company - manufactures and delivers remote video surveillance and monitoring systems and services. VGS is into Command Center and Technology Support solutions for Video Monitoring and Surveillance companies across the Globe. We have successfully deployed enterprise & Cloud-based solutions to its rapidly growing customers by defining areas of improvements within people, process and Systems.

• Multisite Responsibility (USA, UK & IND)
• Global Operations Management - Video Surveillance & Monitoring
• Human Resource Management - 500+ Workforce Reporting
• Responsible for India P&L 20 Cr PA, Annual savings $600K
• Business Process transition & Reengineering - 14 Cross-Functional processes deployed within 3 years.
• Account Management - 3500 Clients
• Project Management – Field Operations, USA - Improved MTTR from 10 days to 3.75 days
• Remote IT support for L1 Y& L2 escalations
• Research & Development - Market research, Product & Cloud integration solutions (AWS)- Reduced AWS cost by 15%
• Software Product Development and Support - Launched 3 Cloud/AI-based Products with a team of 45 members.
• Global Command Center - Established India Command Center, improved efficiencies by 35% #Customer Experience - NPS from 18 to 58.
• Business Development & Lead Generation contributing additional 6% of the RMR and Inside sales support.

We aren't just a technology outfit. We aren't just a concept-and-ideas shop. We aren't just an advertising agency. We are everything we just mentioned we aren't. We are Lemonade.
• Developed complete business plans and operational strategies for a new and existing business.
• Identified vital products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

Infinite Linked Solutions (ILS) LLC is a Houston, Texas-based company enabled to support Franchise/ Dealer Partners of Retail Wireless Service Providers like AT&T, T-Mobile, Cricket Wireless, Sprint. ILS-India is a100% subsidiary catering Backend Support to 350+ Wireless Mobile Stores for Northern American Markets. As Founding Director for India subsidiary
• Developed critical operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Advised on hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
• Managed teams of 200+ professionals focused on improving business processes initiatives.
• Maintained P&L and shouldered corporate fiscal responsibility, resulting in decrease of 18% opex.
• Spearheaded change management and strategic turnaround for company during significant restructuring to cut losses by $115,000 annually and implemented automated technology.
• Aligned operations with client goals by automating and implanting CRM and process tools.

As a Regional Manager for South India - Fraud Risk Management Unit (FRM) Accountable for implementing various Fraud Control processes within the region across all product platforms & maintaining Fraud Losses at a minimum.
• Managing Pre-Acquisition Sampling & portfolio monitoring of Credit Card, Secured and Unsecured lending for South India locations to ensure FTS (Fraud to Sales) ratios are under control.
• Agency Management – Ensuring outsourced vendors comply with Bank Policies and driving consultants for all Investigations.
• Fraud MIS Analysis & Database management for various activities.
• Investigations & Dispute resolution adherence across products.
• Conducting periodic audits across all functional departments to ensure adherence to policies and procedures.
• Networking with various Law Enforcement Agencies.
• Administration of FCU - Team Intranet Portal on SharePoint.
• Leads and manages a team of 80-100 across the South Region.

FRM Analyst of Risk Management and Fraud Control Unit.
• Role was to managing fraud risk portfolios across all products of Citibank, Citicorp Finance India Ltd for Andhra Pradesh and report to Stakeholders.

As a Key Collections office for Debt Recovery, my role involved in counseling, debt restructuring and offering remedial solutions and arranging mutually agreeable solutions which adhere to Laws, Client Policies and Company guidelines (payment pyramid) which assists Debtors and avoids further penalties.

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls to meet demands of busy group.
• Used skip tracing and other techniques to locate debtors.
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
• Maintained a team of 20 debt collectors and trained new team members on scripts, company services and performance strategies and provided mentoring.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Adhere to KPI’s relating to Compliance, Data security and underwriting guidelines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

As an appointed Sales Contractor by SalesForce Pty. Ltd, primarily involved in B2B and B2C sales of Wireless Mobile phone contracts for Orange Mobile and Verizon Wireless.

• Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
• Conducted daily follow-up calls to answer client's questions and manage sales process.
• Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 22%.
• Educated customers by providing hands-on CUG and GPS SIM based demonstrations and explaining benefits and advantages of using Orange Mobile.
• Attained 95% of sales goal with strategic territory management and effective relationship-building.
• Used CRM and Ticketing tolls to maintain customer account and sales records.
• Designed, developed and implemented KYC sales strategies to market business and generate new sales.
• Negotiated Annual contracts to maximize profitability, boosting sales and RMR contracts for minimum of 2 years.
• Awarded "Best Team of The Nation" to achieve the highest number of Sales.
• Awarded Top Sales Contractor for delivering Best Customer Support.

A Technology driven company for

• Design & Print
• High-end Computer Hardware Rentals
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.