Preetha P Kumar
Mysore
Summary
Dedicated Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Sri Lanka airline
Bangalore, India
03.2014 - 02.2015
- Greet customers in a friendly and professional manner
- Assist customers with booking flights, checking in, and selecting seats
- Handle customer inquiries and complaints, resolving issues in a timely and efficient manner
- Provide information on flight schedules, baggage policies, and other relevant details
- Maintain a high level of knowledge about airline services, promotions, and policies
- Assist customers with special needs or requests, such as wheelchair assistance or meal preferences
- Communicate with customers via phone, email, and in-person interactions.
Online Tutor
03.2021 - 04.2023
- Ability to adapt teaching methods to meet individual student needs
- Encourage and motivate students to reach their academic goals
- Available to answer questions and provide additional support outside of scheduled tutoring sessions
- Provide one-on-one or group tutoring sessions through video calls or online platforms
- Keep up-to-date with current teaching methods and technologies
- Adaptable to different learning styles and needs of students.
Education
PG Diploma in International Teacher Training -
AP Teacher Training Institute
Bachelors in Fashion Design -
Mangalore University
Diploma in Apparel Design & Fabrication Technology -
Govt. Polytechnic for Women Hassan
Skills
- Fluency in English, Hindi, Kannada and Malayalam
- Tutoring
- Organized
- Time Management
- People Management
Certification
- Textiles and Garments RICH PEACE CAD, 05/11/11
- Counselling Course APTTI, 07/02/23
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Timeline
Online Tutor
03.2021 - 04.2023
Customer Service Agent
Sri Lanka airline
03.2014 - 02.2015
PG Diploma in International Teacher Training -
AP Teacher Training Institute
Bachelors in Fashion Design -
Mangalore University
Diploma in Apparel Design & Fabrication Technology -
Govt. Polytechnic for Women Hassan