Preetham B. P
Bangalore
Summary
Intune Administrator with around 4+ years of overall IT industry experience, including 3 years of hands-on experience in managing and securing enterprise Windows and mobile devices using Microsoft Intune(Endpoint Manager). Skilled in Windows Autopilot deployment, app and policy management, compliance enforcement, and troubleshooting enrolment and configuration issues. Adept at delivering modern device management solutions, optimizing device lifecycle, and ensuring data protection and compliance across
platforms
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intune Administrator
Morgan Stanley
09.2022 - Current
- Implemented Windows Autopilot for modern provisioning of Windows 10/11 devices and configured co-management between SCCM and Intune for hybrid device management.
- Created and deployed Compliance Policies and Configuration Profiles for Windows, Android, and iOS devices, and managed the migration of Windows devices from SCCM to Intune.
- Deployed and maintained LOB, Win32, and Microsoft Store applications across platforms, and managed monthly quality and feature updates using Intune update rings.
- Integrated Apple Business Manager (ABM) and Device Enrollment Program (DEP) for iOS supervision, configured and renewed Apple APN certificates, and ensured seamless connectivity.
- Managed Android Enterprise (fully managed and work profile) devices via Managed Google Play, administering over 70,000+ Android and iOS devices using Microsoft Endpoint Manager (MEM).
- Deployed and maintained App Protection (MAM) policies for Microsoft 365 and enterprise apps to ensure secure data access and compliance.
- Developed SOPs and knowledge base (KB) articles for device enrolment, troubleshooting, and resolution processes, while providing L2/L3-level support for enrolment, compliance, app deployment, and policy issues.
- Experienced in Azure AD integration, dynamic groups, compliance rules, and Conditional Access policies, with hands-on experience in Group Policy migration and Windows Update Rings.
- Presented process improvement initiatives and implemented automation to enhance device compliance and operational efficiency.
- Supported both corporate-owned and BYOD devices, ensuring secure and compliant access to corporate resources.
IT-Support Analyst
Morgan Stanley
08.2021 - 09.2022
- Guided over 250 internal clients monthly through mobile device enrolment using Microsoft Intune and MobileIron MDM, improving endpoint compliance by 20% and demonstrating strong client communication and training skills.
- Assisted users with Microsoft Authenticator setup and ATAP generation via Entra ID, increasing MFA adoption rates by 30% through effective problem-solving and user education.
- Managed and executed software deployments and installation support for Windows and mobile devices via Microsoft Intune and MobileIron, successfully deploying over 1,000 applications annually with minimal deployment failures and downtime.
- Logged and tracked incident tickets in ServiceNow, prioritizing and escalating complex endpoint and mobile device issues to L3 support with 100% adherence to escalation timelines and quality standards.
- Managed RSA security key fobs issuance and lifecycle, ensuring secure physical access and demonstrating reliability and accountability.
Education
Bachelor of Science - Bachelor of Electronic And Communication
SJB Institute of Technology
Bengaluru, India07-2021
Skills
- Microsoft Intune (Endpoint Manager)
- Windows Autopilot
- Apple DEP/ABM,
- Android Enterprise
- MAM , MDM
- ServiceNow (ITSM)
- Jira
- Remedy
- Incident & Change Management
- SLA Management
Certification
Microsoft
AZ-900
Timeline
Intune Administrator
Morgan Stanley
09.2022 - Current
IT-Support Analyst
Morgan Stanley
08.2021 - 09.2022
Bachelor of Science - Bachelor of Electronic And Communication
SJB Institute of Technology