Preetham M V
Chikaballapur
Summary
Detail-oriented and pro active Customer Support professional with a strong background in operational risk management and fraud detection at Amazon. Proven track record in providing exceptional customer service, resolving complex issues, and enhancing customer satisfaction through effective communication and problem-solving. Skilled in using analytical tools to address customer concerns, improve processes, and ensure high levels of support. A collaborative team player with leadership experience, focused on driving positive customer experiences and delivering impactful results.
Overview
2
2
years of professional experience
Work History
Transaction Risk Investigator
Amazon
02.2024 - 11.2024
- Acted as a primary point of contact for customers, responding promptly to inquiries, verifying transaction details, and addressing concerns with professionalism and accuracy.
- Demonstrated a strong customer-focused approach by investigating suspicious transactions, resolving disputes, and minimizing financial risks, ensuring a seamless customer experience.
- Regularly communicated with customers to clarify transactions, provide updates on investigations, and ensure customers felt supported and informed throughout the process.
- Managed a high volume of customer inquiries in a dynamic, fast-paced environment, consistently meeting performance metrics, service level agreements (SLAs), and exceeding expectations for customer satisfaction.
- Worked closely with cross-functional teams (including fraud prevention, security, and technical teams) to address customer issues and continuously improve customer service processes.
- Contributed to process optimization initiatives, implementing automation and improving resource management to enhance the overall customer support workflow.
- Used various in-house and internet tools to review transactions, analyze data, and identify trends, providing key insights to both customers and internal teams to prevent future issues.
- Ensured all customer interactions adhered to strict confidentiality and security protocols, maintaining high standards for privacy and protection of sensitive customer information.
- Stayed current on evolving fraud trends and industry best practices, ensuring that customer service strategies aligned with the latest knowledge in transaction risk and security.
HR Officer
Shourya Academy
06.2022 - 06.2023
- Conducted profile screening, validation, and comparison of candidate resumes using recruitment tools, ensuring accuracy and compliance with hiring standards
- Managed end-to-end recruitment for academic and non-academic staff
- Coordinated onboarding programs for new educators and administrative staff to ensure a seamless transition into institutional policies and culture
- Developed and delivered professional development workshops for teaching staff, enhancing classroom effectiveness and engagement
- Updated and maintained HR records, including certifications and performance evaluations for all employees
- Organized events such as annual staff meet-ups and team-building activities to promote collaboration and a positive workplace culture
- Facilitated performance appraisals, ensuring consistent feedback and goal alignment for professional growth
- Provided guidance and mentorship to team members, resolving their queries and ensuring smooth execution of HR processes
Education
MBA - HR and Healthcare
Regional College of Management
Bengaluru12.2023
BBA - HR
Regional College of Management
Bengaluru01.2021
PUC -
Karnataka PU College
Bengaluru01.2018
SSLC -
Sri K V English School ICSE
Chikaballapur01.2015
Skills
- Technical Troubleshooting and Support
- Problem-Solving and Critical Thinking
- Customer Service Excellence
- Communication and Interpersonal Skills
- Collaboration and Teamwork
- Time Management and Efficiency
- Adaptability and Continuous Learning
- Customer Needs Assessment
- Escalation Management
Languages
English
Kannada
Telugu
Timeline
Transaction Risk Investigator
Amazon
02.2024 - 11.2024
HR Officer
Shourya Academy
06.2022 - 06.2023
MBA - HR and Healthcare
Regional College of Management
BBA - HR
Regional College of Management
PUC -
Karnataka PU College
SSLC -
Sri K V English School ICSE
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