Preetham Peter S

• Managed cash inflow and outflow processes, guaranteeing accurate billing practices.
• Resolved customer inquiries using clear, systematic solutions for effective outcomes.
• Maintained composure in managing complaints, delivering strategic problem-solving approaches.
• Achieved service time and quality benchmarks through effective teamwork and communication.
• Identified issues and analysed information to develop practical solutions.
• Addressed customer concerns effectively, escalating major issues to supervisors.
• Supported team operations by assuming additional roles during busy times.
• Gained knowledge of industry trends to support process enhancements.

Collaborated with channel owners to identify requirements and develop data-driven solutions.
Created a waterfall model to track drop-offs throughout credit card journey stages.
Devised strategies to address expired cases, preventing escalations and highlighting sensitive accounts.
Coordinated with marketing and stakeholders to drive impactful Credit Card campaigns.
Oversaw daily portfolio management for core products, enhancing client experience and communication strategies.
Ensured optimal use of agency resources by monitoring visits, contacts, and conversion ratios.
Established innovative tracing mechanisms to convert no contacts into successful engagements.
Focused on reducing NPA through targeted initiatives in specific segments, achieving set delivery targets.

• Monitored accounts receivable and payable, ensuring timely collection and payment of invoices.
• Reconciled bank statements each month, identifying discrepancies to maintain accurate financial records.
• Checked imported bank statements daily into accounting systems to maintain current and accurate financial records.
• Managed petty cash transactions and documented expenditures according to company policy to ensure accurate financial tracking.
• Assisted with payroll processing, ensuring precise calculation of wages, deductions, and tax contributions.
• Prepared month-end closing entries for thorough reporting and documentation purposes.
• Collaborated with senior accountants on tax preparation by compiling necessary documents.
• Advised on facility efficiency measures and oversaw service contracts to ensure compliance with standards and optimise operational performance.