Hi, I’m
Preethi C V
Bengaluru,KA
Summary
Experienced Technical Outage Manager with a proven track record of managing and resolving outages in HPE storage environments. Skilled in leading cross-functional teams through high-pressure situations to ensure rapid incident resolution and minimize operational impact. Expertise in troubleshooting HPE storage solutions, conducting root cause analyses, and implementing long-term corrective actions. Strong communicator with the ability to keep stakeholders informed and manage incident escalations effectively. Focused on continuous improvement, leveraging proactive monitoring and incident management strategies to enhance system reliability, reduce downtime, and optimize performance.
Overview
13
years of professional experience
1
Certification
Work History
Hewlett Packard Enterprise
TECHNICAL OUTAGE MANAGER - HPE Storage Devices
04.2018 - 12.2019
Job overview
- Managed the lifecycle of critical outages within HPE storage environments, ensuring rapid identification, resolution, and minimal operational impact.
- Led cross-functional teams to troubleshoot, escalate, and restore services during outages, ensuring swift resolution and maintaining service continuity.
- Acted as the primary point of contact for all outage-related communications, providing clear updates to stakeholders and senior management.
- Conducted thorough post-outage analysis and root cause investigations, implementing corrective actions to prevent recurrence and enhance system reliability.
- Proactively monitored HPE storage systems to detect potential issues, minimizing downtime and ensuring optimal system performance.
- Drove continuous improvement efforts by optimizing outage management processes, reducing response times, and enhancing overall outage prevention strategies.
- Accomplished multiple tasks within established timeframes.
Hewlett Packard Enterprise
TECHNICAL SOLUTIONS CONSULTANT - HPE Storage
10.2013 - 04.2018
Job overview
- Served as a subject matter expert in HPE storage solutions including HPE 3PAR, EVA Storage, StoreEver Tape, MSA Storage and StoreVirtual, providing strategic guidance and technical expertise to customers across various industries.
- Lead end-to-end deployment of HPE storage arrays, from initial assessment and solution design to implementation, configuration, and post-deployment optimization.
- Conduct in-depth technical consultations with customers to understand their storage needs, design tailored storage architectures, and recommend best practices for maximizing performance, scalability, and data availability.
- Collaborate with sales and engineering teams to create customized proposals and presentations, addressing client requirements, demonstrating the value of HPE storage solutions, and providing hands-on technical support during pre-sales phases.
- Perform data migration, system integration, and upgrades for enterprise storage systems, ensuring minimal disruption and seamless transitions with optimized performance.
- Implement robust disaster recovery and data protection strategies using HPE's advanced storage features, such as replication, snapshots, and HPE StoreOnce backup solutions.
- Provide troubleshooting and root cause analysis for issues across HPE storage environments, including performance degradation, replication failures, and system errors, ensuring quick resolution and minimized downtime.
- Proactively monitor storage systems for potential issues, optimizing performance and capacity utilization through regular health checks and tuning.
- Act as the primary point of contact for technical support, delivering post-implementation troubleshooting, resolving hardware and software issues, and offering ongoing consultation for system improvements.
Hewlett Packard Enterprise
TECHNICAL SOLUTIONS CONSULTANT - HPE Servers
07.2008 - 09.2012
Job overview
- Delivered expert consultation for HPE ProLiant ML/DL Series and Blade Servers, overseeing installation, configuration, and optimization of systems to meet client needs.
- Led Windows OS installations and ProLiant Support Pack (PSP) deployments, ensuring seamless server setups.
- Assisted clients in configuring RAID arrays on SAS/SATA and Smart Array controllers, utilizing tools such as ACU and ORCA.
- Diagnosed and resolved complex RAID-related issues using Array Diagnostics Utility (ADU), Insight Diagnostics, and System Management Homepage.
- Managed server performance and availability remotely through Integrated Lights Out (iLO) and Onboard Administrator interfaces.
- Acted as the escalation point for technical issues, coordinating with engineering teams and Account Managers to ensure timely resolution.
- Documented solutions to common technical problems and contributed to the Knowledge Base for ongoing troubleshooting support.
Hewlett Packard, HP
Technical Support Executive - HP Pavilion Desktops
11.2006 - 07.2008
Job overview
- Provide offsite technical support for HP Pavilion Desktop PCs.
- Diagnose and resolve hardware issues.
- Troubleshoot Microsoft Windows OS-related problems, including driver installation and application errors.
- Assist with internet connectivity issues.
- Optimize and manage PC performance.
- Educate customers on the HP RevGen program.
Education
Sri Venkateswara University
Bachelor of Technology from Computer Science
Skills
- HPE Storage Systems Expertise
- Incident and Outage Management
- Escalation Handling
- Root Cause Analysis
- Cross-functional Collaboration
- Post-Outage Analysis
- Incident Reporting & Documentation
- Proactive Monitoring
- Change and Configuration Management
- Disaster Recovery & Business Continuity
- Process Improvement
- Storage Performance Optimization
- Adaptability
Certification
ITIL Certified
Timeline
TECHNICAL OUTAGE MANAGER - HPE Storage Devices
Hewlett Packard Enterprise
04.2018 - 12.2019
TECHNICAL SOLUTIONS CONSULTANT - HPE Storage
Hewlett Packard Enterprise
10.2013 - 04.2018
TECHNICAL SOLUTIONS CONSULTANT - HPE Servers
Hewlett Packard Enterprise
07.2008 - 09.2012
Technical Support Executive - HP Pavilion Desktops
Hewlett Packard, HP
11.2006 - 07.2008
Sri Venkateswara University
Bachelor of Technology from Computer Science
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