Anandu B Pillai

Serving as a Technology Consultant at HPE's Global Competency Centre, specializing in the deployment, lifecycle management, and upgrade of enterprise-grade storage solutions. Demonstrates expertise in executing complex storage upgrades, including OS updates, service processor enhancements, and configurations involving Remote Copy (Rcopy) and FlashCache groups on HPE storage arrays (3PAR, Primera, Alletra). Ensures high availability, data replication integrity, and optimized storage performance to deliver seamless customer experiences and robust infrastructure reliability.

• Execute and oversee OS upgrades, firmware patches, and service processor enhancements for HPE storage solutions (3PAR, Primera, Alletra).
• Provide expert-level troubleshooting and support for global clients, ensuring minimal downtime and maximum operational efficiency.
• Support the sales process by contributing to technical outreach programs, notably generating approximately $1.5M USD in revenue via the Infosight Outreach Program.
• Demonstrated expertise in troubleshooting and resolving complex issues during upgrades, including converting peer ports to host ports when encountering obstacles identified by checkupgrade tool.

As an IT System Engineer at Delhivery, I was responsible for overseeing end-to-end IT operations across a 300,000 sq. ft. warehouse with different clients and later transitioned to the company’s Bangalore HQ. The role demanded strong technical expertise, proactive issue resolution, and collaboration with operations and client teams to ensure uninterrupted logistics services.

• Managed daily IT operations for warehouse and HQ, including asset deployment, network connectivity, and infrastructure support.
• Provided first-line and escalated support for SAP ERP, hardware troubleshooting, and ticket-based incident resolution.
• Led IT infrastructure audits across distribution centers to ensure compliance with asset and security standards.
• Trained and supervised a technical team on warehouse IT protocols and process adherence.
• Handled network troubleshooting (PoE switches, access points, and LAN/WAN issues) to minimize downtime.
• Supported client onboarding and site readiness for major clients including Mahindra, IBO, Flipkart , Myntra.
• Temporarily deployed to Spoton HQ following Delhivery’s acquisition, to assist with IT audits, asset documentation, and provide technical support during the integration of Spoton’s infrastructure into Delhivery’s systems.