Health Centric, Sprituality , Travelling
Shiv Raj
Infrastructure Architect & Technology Consultant
Gurgaon
Summary
Skilled IT systems planner with excellent leadership abilities, a tenacious nature and an in-depth understanding of business processes in IT industry. Knowledgeable about system infrastructure, tools, and requirements.
Focused on improving business productivity and efficiency by designing new systems and improving existing infrastructures to meet changing demands. Good communication, planning and organizational skills developed over 20+ years in the field.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Infrastructure Architect/Technology Consultant
Hewlett Packard Enterprise India Pvt Ltd
Gurgaon
04.2013 - Current
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints, and plan scopes.
- Planned, designed and delivered diverse IT solutions
- Developed long-term strategies for different business segments.
- Wrote detailed architectural design plans, security requirements, and specifications.
- Managed installation, upgrade and deployment projects and provided on-site direction for system and network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Self-motivated, with strong sense of personal responsibility.
- Provided solutions aligned with architecture and business needs.
- Planned, designed and delivered diverse IT solutions.
Customer Support Engineer
Afforeserve.Com Ltd
Hisar
07.2012 - 04.2013
- Managed 2 major clients ERP solution implementation
- Configured and tested new software and hardware
- ERP Implementation using HPUX, Cluster, Servers, Storage etc.
- Installed and configured operating systems and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Developed and implemented preventive maintenance procedures
Senior Customer Support Engineer
HCL Infosystems Ltd
Dehradun
10.2003 - 07.2012
- Handled more than 200 BFSI clients IT equipment installation and operations
- Handled Installation & troubleshooting of all new Servers, Desktop and others product for OS, backup & recovery software, Antivirus solutions etc.
- Handled corporate and Online Server environment.
- Trained customers to use and maintain equipment to reduce service issues
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service
- Helped streamline repair processes and update procedures for support action consistency
- Configured hardware, devices, and software to set up work stations for employees
- Configured and tested new software and hardware
Education
High School Diploma -
Govt Polytechnic Dehradun
Dehradun 07.2000 - 06.2003
Senior Secondary Examination -
Government Intermediate College
Dehradu 07.1995 - 06.1997
High School - Science
Government Intermediate College
Devprayag 07.1993 - 06.1995
Skills
Projects Infrastructure design and implementation with End to End responsibilities
System administration along with troubleshooting skillsImplementing all HPE storage, server and solution
Expert in management of HPE products for Enterprise series
Good interpersonal and leading skills with team members, ClientsAbility to troubleshoot and resolve problems in systematic and logical manner
High level of initiative and extremely motivatedDemonstrates keen interest in continuous learning and professional developmentAbility to multitask and prioritize assigned tasks, problems and requests
Ability to identify problems and issues (technical, process, people, etc) encountered and highlight to team leads and managersExcellent interpersonal skills, able to work in team and independently
Ability to work in high pressure environment
Analytical and Critical Thinking
Project Planning, Self-Directed,Dependable and Responsible
Organization and Time Management, Team Management
Certification
CSA HP UX 11iv3 (achieved in 2014)
Personal Information
- Passport Number: K0093685
- Date of Birth: 12/20/80
Lifestyle
Dynamic, Health centric
Interests
Timeline
Infrastructure Architect/Technology Consultant
Hewlett Packard Enterprise India Pvt Ltd
04.2013 - Current
Customer Support Engineer
Afforeserve.Com Ltd
07.2012 - 04.2013
Senior Customer Support Engineer
HCL Infosystems Ltd
10.2003 - 07.2012
High School Diploma -
Govt Polytechnic Dehradun
07.2000 - 06.2003
Senior Secondary Examination -
Government Intermediate College
07.1995 - 06.1997
High School - Science
Government Intermediate College
07.1993 - 06.1995