Preethi Devaraj
Executive Officer (Processing officer)
Coimbatore
Summary
To be a part of a progressive firm offering opportunity for career advancement and professional growth to consolidate and maximize the experience to contribute the company’s growth and profitability.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Data Processing Officer
Computer Age Management Services
02.2022 - Current
- Reconciling numerous cooperate Banks Account on Daily Basis.
- Monitoring Utilization Report on daily basis.
- Effectively managing client queries and ensure that request is complete in effective and timely manner.
- Monitoring various automated financial activities, identifying and research if any discrepancies in process and implementation of solutions eliminating those gaps.
- Maintaining bank accounts and handling (SIP) Systematic Investment Plan.
- Coordinating with AMC/distributors for unmatched credits to resolve.
- Maintain utilization for both BSE and NSE.
HC & Operations Senior Representative
NTT DATA BPO
11.2020 - 11.2021
- Followed adjudication policies and procedures to make sure proper payment of claims
- Ensured proper guidelines were followed during claim phases
- Reviewed claims to determine if costs were reasonable
- Reviewed claims kit to confirm all items received from beneficiary are in good order prior to issuing payment check applications for completeness and accuracy
- Applied appropriate benefits to patient claims while adhering to HIPAA privacy laws and internal corporate confidentiality rules
- Researched and processed claims according to process guidelines and benefits
- Processed claims for US Health care industry
- Ensure processed claims to meet customer’s quality
- Validate & Process the pending claims as per specifications
- Review customer appeals and solving problem based on document.
Customer Service Representative
Startek Aegis Pvt. Ltd.
05.2019 - 07.2020
- Managing incoming calls and customer service inquiries
- Identifying and assessing customer's need to achieve satisfaction
- Manage large amounts of incoming calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies.
Education
B.Sc (IT) - Information Technology
SNR Sons Arts And Science College, CBE
Coimbatore, India 04.2001 -
HSC - Accounting And Computer Science
Sri Ramakrishna Matriculation Hr. Sec. School, CBE
Coimbatore, India03.2016
SSLC(Matriculation) -
Sri Ramakrishna Matriculation Hr. Sec. School, CBE
Coimbatore, India04.2014
Skills
Dedication towards work
Work effectively in team or individual
Ability to multi-task, prioritize, and manage time effectively
Strong in work ethics
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Strong working knowledge on Microsoft Office products
Advanced Excel skills
Bank Reconciliation
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned.
Timeline
Data Processing Officer
Computer Age Management Services
02.2022 - Current
HC & Operations Senior Representative
NTT DATA BPO
11.2020 - 11.2021
Customer Service Representative
Startek Aegis Pvt. Ltd.
05.2019 - 07.2020
B.Sc (IT) - Information Technology
SNR Sons Arts And Science College, CBE
04.2001 -
HSC - Accounting And Computer Science
Sri Ramakrishna Matriculation Hr. Sec. School, CBE
SSLC(Matriculation) -
Sri Ramakrishna Matriculation Hr. Sec. School, CBE