Preethi Eticala

People Management Skills:
Mentor, coach, and develop team members, enhancing their skills and performance.
Drive team engagement and ensure alignment with organizational goals.
Foster a collaborative and high-performing team environment.
Conduct periodic review meetings and provide constructive feedback.

Technical and Operational Responsibilities:
Oversee IT Infrastructure, ensuring optimal service delivery and minimal downtime.
Develop and maintain key technology metrics for revenue-generating products.
Facilitate application rollouts and improve processes.
Collaborate with release engineering and deployment teams.
Liaise between Development, QA, Product Management, Technical Operations, and business leaders.
Communicate and present effectively to key stakeholders.
Develop and maintain product support tools.
Manage BCP System Support, System Performance, and Capacity Analysis.
Provide and track Root Cause Analysis for priority issues.
Lead Infrastructure engineering and technical support teams in troubleshooting.
Implement best practices throughout the team.

As a SAFe Product owner,I am responsible for:
Connecting with the Customer – in partnership with Product Management, apply a customer-centric mindset to deliver desirable, viable, feasible, and sustainable solutions
Contributing to the Vision and Roadmap – POs understand what can be delivered and use this insight to contribute to the vision and roadmap
Managing and Prioritizing the Team Backlog – ensures the team backlog contains prioritized work ready to be pulled for implementation by the team
Supporting the Team in Delivering Value – provide daily insights that guide the team toward the highest-value outputs
Getting and Applying Feedback – the PO is critical in enabling the continuous feedback loops

Backup and Recovery Specialist Responsibilities:

• Managed multiple accounts (Fluor, Nissan, Celero) with thousands of backup clients across Windows, AIX, Linux, and MS Exchange platforms using IBM Storage Protect.
• Performed health checks, automated backups, and monitored administrative processes (expirations, migration, reclamation, collocation, offsite vaulting, tape/media rotations).
• Managed and maintained various tape libraries (IBM3494, IBM3576, IBM3583, IBM3584) and restored backed-up data as per client requirements.
• Monitored logs, databases, and performed daily database backups; coordinated with system administrators to resolve IBM Storage Protect server issues.
• Conducted periodic disaster recovery exercises, restoring IBM Storage Protect server databases and client data; diagnosed and resolved hardware issues, interfacing with vendors as necessary.
• Ensured backup servers and tape library hardware/software were up-to-date; monitored and reported on backup and recovery activities, including server availability and performance.
• Documented infrastructure, software, system configurations, processes, and policies; monitored Flash Copy and LAN-free backups for MS Exchange servers.
• Conducted half-yearly and quarterly audits; worked on IBM Storage Protect version 8 with integrated DB2, enhancing performance and scalability.
• Managed VTL libraries, including partitioning, replication, and de-duplication; successfully performed DR tests for Nissan and Celero accounts.
• Handled media management for STK libraries using ACSLS commands
• Managed monthly and yearly archives and restores.

• Worked as a Technical Support Associate (Level 1) in the Leading ISP BELLSOUTH at NIPUNA SERVICES (Satyam Company) troubleshooting the Customers queries regarding Dial up issues.
• It’s about troubleshooting the internet connectivity as per the knowledge management databases per process.
• Authored technical requirement documentation to suit business goals and technological limits.
• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Have been recognized as a Best performer in terms of Quality and the Customer satisfaction.
• Joined as a Level-0 Agent and got promoted with an excellent rating on the Quality Metrics and worked as a Subject Matter Expert.