Preethi Panchabakesan
Chennai
Summary
Skilled and results-driven Procurement, Admin, Sales & Customer Support Executive with 13+ years of experience. Strongly self-motivated lady with unique communication Skills, able to work without supervision. Seeking a Challenging position that will enable my strong Organizational skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Procurement Associate
Accenture Solutions Pvt Ltd
05.2022 - Current
- Procurement Lifecycle: Managed end-to-end sourcing, ensuring timely and cost-effective procurement.
- Client & Supplier Coordination: Supported US clients and engaged alternative suppliers to maintain continuity.
- Documentation & Records: Preparing reports, maintaining files, preparing MOM reports for all meetings held and ensuring compliance.
- Cross-Functional Collaboration: Aligned procurement strategies with finance and operations to meet business goals. Handling correspondence, teams calls, and acting as a liaison between departments.
- Digital Transformation: Adopted GEN AI tools and developed KPIs to drive transparency and accountability.
Procurement & Admin Support Executive
Spence & Co
01.2021 - 02.2022
- Quote Creation: Prepared quotes by analyzing market-driven price variations and product costs.
- Customer & Team Support: Maintained client communication, prepared reports, and assisted with onboarding.
- Office Operations: Ordering supplies, tracking expenses, and supporting procurement.
- Vendor Coordination: Resolved outstanding bills and ensured smooth financial operations.
- Scheduling & Coordination: Managing calendars, meetings, and travel arrangements.
Senior Recruitment Consultant
Reach Candidates (Reach Group of Business)
08.2019 - 03.2020
- Client Needs Analysis: Partnered with clients to define candidate requirements, roles, and salary expectations.
- Candidate Management: Maintained regular contact, monitored progress, and supported candidate performance.
- Pre-Screening & Coaching: Conducted pre-screening and coached candidates to improve interview success.
- CV Shortlisting: Searched and shortlisted CVs aligned with job orders, ensuring quality and fit.
- Target Achievement: Consistently met recruitment targets by matching client needs with qualified candidates.
Senior Business Development Executive
Matrix Cellular International Services Ltd
10.2013 - 08.2019
- Job Allocation: Assigned tasks to field executives based on customer requirements, ensuring timely service delivery.
- Revenue Growth: Achieved sales targets in international SIM cards, forex products, and travel insurance premiums.
- Client & Agent Relations: Built partnerships with travel agents and corporate clients, generating leads and driving 20% revenue growth.
- Forex Advisory: Advised customers on forex currencies/cards, quoted competitive rates, and secured repeat business.
- Compliance & Documentation: Managed KYC filings and ensured adherence to TRAI regulations for agents and corporate clients.
- Operational Support: Assisted team members, resolved billing queries, and supported payment collections for customers and vendors.
Customer Relationship Officer
Uniconnect Sim Pvt Ltd
10.2010 - 09.2013
- Team Leadership: Managed a team of 4 associates, set service standards, and ensured policy compliance.
- Customer Relations: Resolved escalated issues, maintained client satisfaction, and built long-term customer relationships.
- Operational Excellence: Organized service workflows, promoted products, maintained documentation, and generated reports.
Customer Care Executive
First Source Solutions Pvt Ltd
01.2007 - 04.2007
- Call Handling: Professionally managed 100–150 customer calls daily, providing accurate product and service information in Vodafone.
- Issue Resolution: Addressed customer inquiries, documented interactions, and resolved issues in line with company policies.
- Customer Satisfaction: Actively identified customer needs, achieved strong satisfaction ratings, and built positive client relationships.
Education
MCA - Computer Applications
SASTRA, Deemed University
Tanjore, TN01.2006
BCA - Computer Applications
Shrimathi Indira Gandhi College
Tiruchirappalli, TN01.2004
Skills
- Technical Skills
- Interpersonal Skills
- Task Prioritization
- Team Collaboration
- MS Office Proficiency
- Customer Communication
- ServiceNow GEN AI Tools
- Organizational Skills
- Oracle Genesis Procurement
- Colleague Support
- Product Quality Improvement
- Fast-Paced Production
Disclaimer
I am keen to continue my career and prepared to work hard in order to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Beginner
A1
Certification
- Reinvention with Agentic AI - (Workshop @ Accenture -2025)
Timeline
Procurement Associate
Accenture Solutions Pvt Ltd
05.2022 - Current
Procurement & Admin Support Executive
Spence & Co
01.2021 - 02.2022
Senior Recruitment Consultant
Reach Candidates (Reach Group of Business)
08.2019 - 03.2020
Senior Business Development Executive
Matrix Cellular International Services Ltd
10.2013 - 08.2019
Customer Relationship Officer
Uniconnect Sim Pvt Ltd
10.2010 - 09.2013
Customer Care Executive
First Source Solutions Pvt Ltd
01.2007 - 04.2007
MCA - Computer Applications
SASTRA, Deemed University
BCA - Computer Applications
Shrimathi Indira Gandhi College