SQL
Preethi R
Catalog Manager
Chennai ,TamilNadu
Summary
Accomplished operations leader with 9+ years of expertise in catalog management and vendor success programs. Proven track record of delivering Incremental GMS through process automation and data-driven solutions. Six Sigma Green Belt certified professional experienced in leading cross-functional teams and implementing scalable operational improvements across global marketplaces.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Catalog Manager
Amazon
Chennai
09.2022 - Current
- Operational Excellence Exceeded AU &SG AVS program targets by achieving 0.9 days TP90 Resolution against 1.2 days target, while delivering 92.71% One-day Resolution rate. Maintained exceptional quality standards with team scores >99.5% and drove productivity to 15.9 tasks per associate.
- Team Leadership & Development Collaborated with SMEs to resolve critical CPU Model value discrepancies in Apple Mac Book catalog data, improving data accuracy and quality. Collaborated with Product Knowledge team to implement systematic fix, ensuring accurate product configurations and improved customer experience. Project implementation resulted in significant business impact of $14.59M GMS through enhanced catalog integrity.
- Upstream Defect Elimination Collaborated with SMEs to resolve critical CPU Model value discrepancies in Apple MacBook catalog data, improving data accuracy and quality. Collaborated with Product Knowledge team to implement systematic fix, ensuring accurate product configurations and improved customer experience. Project implementation resulted in significant business impact of $14.59M GMS through enhanced catalog integrity.
- LLM - Led cross-functional collaboration with tech team to implement Large Language Model (LLM) Sapien-WRAP automation for catalog and List Price updates in AU Marketplace. Successfully streamlined operations achieving 4 HC savings while ensuring data accuracy and reducing manual intervention risks.
- Process Improvement & Innovation Led execution of 2 Green Belt & 1 Yellow Belt projects in 2024, delivering $59.5K OPEX savings
- Program Launch - Orchestrated multiple strategic initiatives:Launched Vendor Launch Plan for AVS SG program achieving 1500 bps IDQ improvement (68% to 83%) across 2.5k ASINs and 0.76% conversion rate increase, delivering 69 hours efficiency savings.Unhealthy Inventory Proactive reducing overstock by 19.3% (124K to 100K units) in Consumables category, while transforming ARA reporting accuracy from 60.53% to 99% yielding $5M GMS growth. Led end-to-end optimization of CIDQ-US Marketplace operations handling 30K annual tasks, achieving 25.3% inflow reduction through vendor training and standardized protocols. Implemented LLM Sapien-WRAP automation for catalog updates delivering 4 HC savings, while establishing improved data accuracy protocols resulting in $21.5K OPEX savings and 1.63 HC avoidance for Tier 1 Premium Vendors.
- Certification - Achieved Green Belt certification with 80% assessment score while mentoring teams for 20+ hours on projects and Kaizen initiatives
Corporate Service Manager
Metropolis Healthcare Limited
Chennai
12.2017 - 08.2022
- Managed comprehensive revenue cycle for 200+ enterprise clients, ensuring timely PO releases and payment collections while maintaining 95%+ on-time payment rate
- Cultivated strategic relationships with key HR stakeholders at top-tier accounts, delivering 28% year-over-year business growth through data-driven account management
- Led diverse team of 15 reports, driving performance through structured training programs and career development initiatives, resulting in 56% increase in team productivity
- Enhanced operational efficiency across key metrics: reduced repeat inquiries (15% to 9%), improved External Quality scores (52% to 71.4%), and generated 2.5M INR additional revenue through data-driven upselling initiatives.
- Led launch of Chemist App development and deployment, ensuring successful sales team adoption
- Implemented EDOS training module, improving Client Satisfaction Index and standardizing training delivery
- Established SOPs for inbound team operations, minimizing revenue leakage through process optimization
Retail Store Head
Vodafone Mobile Service Limited
Chennai
03.2015 - 10.2017
- Drove data-based decisions by analyzing store trends and managing a team of 15, resulting in improved operational efficiency and store Profitability .
- Implemented metrics-driven performance tracking system for team to measure productivity and goal achievement, leading to increased accountability and clearer KPIs.
- Achieved 120% sales target for 4 consecutive months by developing and mentoring high-performing team members while maintaining customer obsession
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
MBA - Marketing
Sastra University
Thanjavur 07.2013 - 03.2015
Bachelor of Science - Computer Science
MOP VAISHNAV COLLEGE FOR WOMEN
CHENNAI 06.2010 - 03.2013
High School Diploma -
Rosary Matriculation Higher Secondary School
Chennai 01.1999 - 03.2010
Skills
Problem Solving
Client Management
Communication
Business Analysis
Team Management
Accomplishments
- Won Star Performer for the Quarter Q1 at Metropolis Healthcare and award received from CEO
- Won Vodafone Star Award for Contributing Highest Ever TNPS Score in South zone.
- Managed a store that exceeded company expectations in every category during the Q2 quarter and awarded Best Store in Chennai
Software
Salesforce
Timeline
Catalog Manager
Amazon
09.2022 - Current
Corporate Service Manager
Metropolis Healthcare Limited
12.2017 - 08.2022
Retail Store Head
Vodafone Mobile Service Limited
03.2015 - 10.2017
MBA - Marketing
Sastra University
07.2013 - 03.2015
Bachelor of Science - Computer Science
MOP VAISHNAV COLLEGE FOR WOMEN
06.2010 - 03.2013
High School Diploma -
Rosary Matriculation Higher Secondary School
01.1999 - 03.2010
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