Preethi. Stalin
Project Manager/PMO
Navi Mumbai
Summary
Self-motivated Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Support Manager
SAVIC Technologies
Navi Mumbai
01.2022 - Current
- Handling 42 Clients with team of 108 consultants
- Solving their tickets and issues within SLA
- Implementing Change Request and delivering it on time.
- Responsible from customer on boarding to Monthly Billing
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached employees through day-to-day work and complex problems.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Groomed 20 + Interns in various SAP modules
Project Manager/Project Coordinator
SAVIC Technologies
Navi Mumbai
01.2021 - 12.2021
- Handled four Major clients with Team of 20 consultants
- Resolved Issues without SLA violation.
- Addressing critical and production issues Immediately
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Responsible from requirement gathering to delivering objects
ProjectManager/Project Coordinator(Implementation)
SAVIC Technologies
Navi Mumbai
06.2020 - 12.2020
- Handled Two Implementation project(1-International Client)
- Experience in project management activities from initial phase, preparing phase, cost management, quality management, resource management.
- Translate functional specification requirements into technical requirements.
- Participate in code reviews.
- Escalate any issues that may affect any other areas of the project.
- Participate in transitions of the application or technical components to the testers.
- Address defects and performance issues discovered during testing. Document the application steps to facilitate post production team maintain the system after deployment
- Coordinating with the team for daily status and weekly calls with the internal teams and clients for targeting the closure of project
- Managed client portfolio budgets and team size of 20 functional/technical employee direct reports in different areas of SAP(SD,MM,FICO,PP,ABAP,REFx,)
SAP MM (Associate Consultant)
SAVIC Technologies
Navi Mumbai
12.2019 - 05.2020
- Completed Baseline configuration
- Created FS for 40 reports
- Tested complete PLM cycle
- Prepared user manuals and provided training for end users
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Assistant Professor
Kumaran Institute of Technology
Chennai
01.2010 - 10.2015
- Preparing Lesson plans and Delivering Lectures
- Management Executive for AICTE and DOTE
- Conducting Conference
- Attending AICTE workshop
- Guided Final year projects.
Education
Master of Technology(M.Tech) - Engineering Technology
SRM University
Chennai 04.2010 - 04.2013
Bachelor of Technology - Engineering Technology
Anna University
Chennai 04.2005 - 05.2009
Skills
Leader ship skills
undefinedAdditional Information
Recognized as Best Employee of the month .
Completed most complex reconciliation and MIS report under my leadership
Hands on experience on ticket portal
Trained in ServiceNow
Good in Resource Management
Timeline
Support Manager
SAVIC Technologies
01.2022 - Current
Project Manager/Project Coordinator
SAVIC Technologies
01.2021 - 12.2021
ProjectManager/Project Coordinator(Implementation)
SAVIC Technologies
06.2020 - 12.2020
SAP MM (Associate Consultant)
SAVIC Technologies
12.2019 - 05.2020
Master of Technology(M.Tech) - Engineering Technology
SRM University
04.2010 - 04.2013
Assistant Professor
Kumaran Institute of Technology
01.2010 - 10.2015
Bachelor of Technology - Engineering Technology
Anna University
04.2005 - 05.2009
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