Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Preethi J Bhat

Bangalore

Summary

Reliable professional with experience in optimizing administrative and operational processes. Process Analyst and a performer in active listening and assisting within banking industry. Proven success in current job role and also in organizational development with keen understanding of elements of business. Detail-oriented Analyst well versed in qualitative analysis techniques. Strengths include prioritizing tasks and multitasking. Offering 4+ years' experience in Banking Industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Analyst

Bread Financial
Bangalore
06.2022 - Current
  • Responsibilities for this role include analytic skills, working across organizational boundaries to facilitate incident troubleshooting and identification of root cause for problem efforts
  • Ensuring permanent solutions are identified, documented in our system of record and implemented following documented change procedures and policies
  • Proven written and oral communication and ability to create necessary dashboards/reports to measure performance metrics
  • Monitor both inbound and outbound calls taken by the onshore associates to ensure they meet their SLAs & compliance and also conduct coaching session with associates and provide feedback in a timely manner
  • Work closely with the management and drive the execution of tactical plans and ensure that our workforce has access to all the required resource and tools
  • Conducting hurdles and team meetings for the team and sharing all the process related updates that are received from the stakeholders
  • An active interaction with the onshore team with regards to the calibration and also sharing the best suggestions for the leaders to ensure the production is completed within the time period
  • Created and revised procedures, checklists and job aids to reduce errors
  • Ensure class objectives and learning curve are achieved according to pre-defined plan.

Process Consultant

Hindhuja Global Solutions
Bangalore
10.2019 - 10.2021
  • Process Associate, Agent investigating unit
  • Observe the conversation between the two people and was helping the associate if they needed coaching
  • Document the information in which it would have helped the team to determine the allegation made upon the agent
  • Ensured 100% accuracy in the given job
  • Deal with the complaints and provide the best possible resolution
  • Have been a part of training team, conducting process training for the new joiners
  • Conducting team hurdles and providing the process updates to the team.

Education

Bachelor of Commerce -

BNM DEGREE COLLEGE
Bengaluru, India
04.2017

PUC -

Vijaya Junior College
Bengaluru, India
01.2014

SSLC -

Bangalore Higher Secondary School
Bengaluru, India
01.2012

Skills

  • Quality Improvement and Multitasking
  • Time Management and Self-motivation
  • Decision making and ability to work under pressure
  • Improvement initiatives
  • Correction action planning
  • Training implementation

Certification

05/01/23, Power-BI

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2

Timeline

Quality Analyst

Bread Financial
06.2022 - Current

Process Consultant

Hindhuja Global Solutions
10.2019 - 10.2021

Bachelor of Commerce -

BNM DEGREE COLLEGE

PUC -

Vijaya Junior College

SSLC -

Bangalore Higher Secondary School

Similar Profiles

CREATE PROFILE
Preethi J Bhat