PREETI
Delhi
Summary
Dynamic and results-oriented Manager with extensive expertise in OTT Product Operations within Airtel’s Customer Experience Department. Proven ability to drive cross-functional collaboration among Product, Marketing, Technology, and Developer teams, ensuring seamless execution of OTT benefit launches and enhancing customer journeys. Demonstrated success in testing, process optimization, and operational governance, leading to significant reductions in OTT-related interaction penetration and improved customer satisfaction. Recognized for delivering high-quality operations and streamlining workflows that enable the successful launch of key Airtel Thanks/OTT benefits, including Google One, Apple Music, and Perplexity.
Overview
7
7
years of professional experience
Work History
Manager (Product Operations)
Bharti Airtel Limited
12.2021 - Current
- Company Overview: Bharti Airtel Limited is a leading telecommunication company globally
- Lead product operations for the OTT vertical within the customer experience department, ensuring seamless execution and delivery of Airtel Thanks/OTT benefits.
- Drive cross-functional collaboration with Product, Marketing, TechOps, and Development teams to launch and operationalize new OTT partnerships and offerings.
- Successfully contributed to the launch of multiple Airtel Thanks/OTT benefits, including Google One, Perplexity, and Apple Music, ensuring smooth onboarding and customer adoption.
- Oversee issue resolution workflows, coordinating with TechOps to identify gaps and provide timely fixes.
- Define and implement SOPs for OTT product operations, including eligibility checks, benefit provisioning, and escalation handling.
- Analyze customer data and usage trends to provide insights and improve product adoption and retention.
- Partner with stakeholders to continuously optimize customer journeys and enhance the Airtel Thanks ecosystem.
- Manage end-to-end operational readiness for product go-lives, including price point alignment, testing, and post-launch monitoring.
- Performed functional and end-to-end testing across all impacted areas of the product
- Use of JIRA bug tracking tool for prioritizing and reporting defects
- Achieved successful product launches.
- Held individual responsibility for the testing of applications,
- Developed and executed automated test cases for ServiceNow modules using ATF (Automated Test Framework).
- Collaborated with developers, Business Analysts (BAs), and stakeholders to enhance test coverage and improve testing efficiency.
- Participated in bi-weekly sprints to provide timely QA feedback, enabling the team to meet 100% of product launch deadlines
- Designed and maintained reusable test suites for efficient regression testing automation.
- Performed API testing and validation using Postman, ensuring proper functionality and performance.
Analyst (Testing Engineer)
Vaco Binary Semantics LLP
04.2019 - 06.2021
- Company Overview: Vaco Binary Semantics offers software testing of the highest order at the most affordable costs
- Regularly delivered detailed test reports that provided executive leadership with strategic insights, influencing product roadmap decisions.
- Working closely with the software development team to ensure bug-free applications
- Actively participating in all phases of product testing, including planning and delivery recommendations
- Writing extensive bug reports
- Providing guidance to interns and junior manual testers
- Test coverage across applicable testing types-functional and non-functional, E2E etc
Education
Bachelor of Arts - Economics (Hons)
Maitreyi College
04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
E2E Testing
User Acceptance Testing
Functional Testing
Regression Testing
Issue Reporting & Tracking
Timeline
Manager (Product Operations)
Bharti Airtel Limited
12.2021 - Current
Analyst (Testing Engineer)
Vaco Binary Semantics LLP
04.2019 - 06.2021
Bachelor of Arts - Economics (Hons)
Maitreyi College
04.2001 -
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