Summary
Overview
Work History
Education
Skills
Reading book and listning music
Additional Information
Languages
Timeline
Hi, I’m

Preeti Lama

Dalsigngpara

Summary

Adept at enhancing customer experiences, I leveraged my reservation software knowledge and exceptional communication skills at Allways Tours And Travels to significantly improve service quality. My knack for problem-solving and passion for travel planning drove increased satisfaction, showcasing my ability to excel in dynamic environments and foster strong client relationships.

Overview

5
years of professional experience

Work History

Allways Tours And Travels

Hotel Reservation Executive
05.2024 - Current

Job overview

  • Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
  • Increased customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
  • Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Maintained accurate records of reservations, ensuring seamless communication between departments.

All-ways Tours And Travels

Sales Agent
01.2024 - 05.2024

Job overview

  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Yardhen Hotel

Hotel Front Desk Clerk /Hotel Reservation Executiv
06.2023 - 01.2024

Job overview

  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Monitored hotel's budget and financial records.
  • Monitored staff performance and provided feedback and guidance.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained positive relationships with guests for satisfaction.

Mahindra Automotive Servce Center

Customer Service Representative
01.2023 - 05.2023

Job overview

  • Handled customer inquiries and suggestions courteously.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Valley Tours And Travel

Trip Advisor
10.2019 - 02.2020

Job overview

  • Provided helpful tips and suggestions to travelers, resulting in increased satisfaction with their trip planning process.
  • Supported clients in crisis situations by providing timely assistance and guidance during complex travel disruptions or emergencies.
  • Contributed to the growth of online community by curating informative and engaging content for Trip Advisor''s website.
  • Worked closely with management staff to create new and lucrative tours.
  • Greeted guests warmly and explained what to expect on travel tours.
  • Sustained friendly, courteous communications with visitors throughout each tour.

Education

Indira Gandhi Nationl Open University
Siliguri

Bachlor Degree of Arts in Plitical Science from Arts
03.2025

Sree Ganesh Vidhyalaya High School (10+2)
Dalsingpara

from Arts
03.2017

Skills

  • Reservation software knowledge

  • Strong negotiation

  • Travel industry knowledge

  • Fluency in Communication

  • Invoice Preparation

  • Reservation Confirmation

  • Accommodation Planning

  • Issue Resolution

  • Itinerary Planning

  • Data Entry

  • Passenger Assistance

  • Flexible Schedule

  • Microsoft Office

  • Phone and Email Etiquette

  • Detail Oriented

  • Active Listening

  • Team Collaboration

  • Problem-Solving

  • Customer Service

  • Travel Planning

  • Travel bookings

  • Schedule Maintenance

  • Record preparation

  • Transportation information

  • Hotel accomodations

  • Creative Thinking

  • Decision-Making

  • Documentation And Reporting

  • Customer Documentation Review

  • Tour Package Creation

  • Complaint Management

  • Reporting Requirements

Reading book and listning music

I believe Reading books and listening to music stimulate the mind, reduce stress, and enhance creativity. Books improve cognitive function and empathy, while music boosts mood and provides relaxation. Both activities enrich mental health and overall well-being.

Additional Information

I am a hard-working and driven individual and I'm very optimistic Person who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done.

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Bengali
Beginner (A1)

Timeline

Hotel Reservation Executive

Allways Tours And Travels
05.2024 - Current

Sales Agent

All-ways Tours And Travels
01.2024 - 05.2024

Hotel Front Desk Clerk /Hotel Reservation Executiv

Yardhen Hotel
06.2023 - 01.2024

Customer Service Representative

Mahindra Automotive Servce Center
01.2023 - 05.2023

Trip Advisor

Valley Tours And Travel
10.2019 - 02.2020

Indira Gandhi Nationl Open University

Bachlor Degree of Arts in Plitical Science from Arts

Sree Ganesh Vidhyalaya High School (10+2)

from Arts

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Preeti Lama