Preeti Naidu
Thane West
Summary
Strategic and client-focused professional with over 19 years of experience across Sales, Business Development, and Client Servicing. Proven track record in acquiring and retaining high-value clients, driving revenue growth, leading high-performing teams, and delivering exceptional service experiences. Adept at crafting tailored solutions, managing complex accounts, and executing long-term sales strategies. Skilled in managing cross-functional teams, building stakeholder relationships, and aligning client needs with business goals.
Overview
20
20
years of professional experience
Work History
VP – Sales
03.2025 - Current
- Define and execute a comprehensive sales strategy aligned with company goals in the Online Reputation Management (ORM) domain.
- Lead consultative sales conversations to understand pain points related to online reputation and offer tailored solutions.
- Leverage market intelligence to penetrate new verticals and digital reputation-sensitive businesses.
- Collaborate with delivery and legal teams to ensure swift resolution of client issues related to link takedowns and removals.
- Identify and build partnerships with digital marketing firms, law firms, and PR agencies for lead generation and business expansion.
- Explore integrations with platforms or aggregators that can support or scale ORM offerings.
- Stay abreast of digital reputation trends, platform policies (Google, Quora, Glassdoor, etc.), and competitor offerings.
Director – Sales
05.2016 - 02.2025
- Led business expansion initiatives and executed comprehensive sales strategies.
- Spearheaded client acquisition, onboarding high-value clients and expanding into new markets.
- Oversaw a team of Sales and Client Servicing Managers; ensured client satisfaction and service delivery excellence.
- Successfully re-engaged and recovered lost accounts, leading to renewed contracts and revenue boosts.
- Created and executed client engagement programs to foster loyalty and retention.
Service Head – Strategic Accounts
05.2014 - 04.2016
- Directed a client servicing team, overseeing major accounts and handling escalations.
- Standardized client servicing protocols, improving consistency and customer satisfaction.
- Collaborated with internal stakeholders to deliver solutions aligned with client expectations.
- Played a key role in hiring, training, and mentoring client-facing teams.
Sr. Manager – Client Servicing
05.2011 - 04.2013
- Managed top-tier accounts, ensuring seamless delivery of services and 100% account renewals.
- Identified upsell opportunities, contributing to a 40% average increase in account value.
- Developed analytics and MIS reports to provide actionable insights for clients.
Manager – Client Servicing
MouthShut.com
12.2008 - 04.2011
- Drove revenue growth by onboarding and servicing corporate clients.
- Launched Online Reputation Management solutions for clients, increasing engagement and retention.
- Maintained flawless account retention and delivered consistent client satisfaction.
Business Development Executive
HCL Infosystems
09.2007 - 11.2008
- Marketed and sold IT solutions to a corporate clientele.
- Secured one of the largest deals in company history with HPCL (INR 310 Lakhs).
- Cultivated relationships with existing clients while tapping into new business opportunities.
Customer Relationship Executive
HCL Infosystems
02.2007 - 08.2007
- Delivered high-impact support to key accounts; addressed pain points and improved service metrics.
HR Executive
Maxsearch Consultancy
09.2006 - 01.2007
- Recruited for IT sales/support roles; collaborated with college placement teams.
Executive Leader Support
Direct India Pvt. Ltd.
09.2005 - 08.2006
- Led NGO fundraising sales initiatives, training and managing outreach teams.
Education
Bachelor of Engineering - Electronics & Telecommunication
Pune University
01.2005
Diploma in Industrial Electronics -
MSBTE
01.2001
HSC -
Maharashtra Board
01.1998
SSC -
Maharashtra Board
01.1996
Skills
- Strategic Sales Planning & Execution
- Key Account Management
- Client Relationship Management
- Revenue Growth & Upselling
- New Business Acquisition
- Contract Negotiation & Closure
- Customer Retention Strategies
- Cross-functional Team Leadership
- Process Optimization & Service Delivery
- Presentations & Proposal Development
- Relationship building
Websites
Hobbies and Interests
- Team Sports
- Traveling
- Music
- Mentoring Young Professionals
Technical And Language Skills
CRM Tools, Sales Dashboards, Google Workspace, MS Office, English, Advanced, Hindi, Fluent, Marathi, Fluent, Telugu, Upper Intermediate
Timeline
VP – Sales
03.2025 - Current
Director – Sales
05.2016 - 02.2025
Service Head – Strategic Accounts
05.2014 - 04.2016
Sr. Manager – Client Servicing
05.2011 - 04.2013
Manager – Client Servicing
MouthShut.com
12.2008 - 04.2011
Business Development Executive
HCL Infosystems
09.2007 - 11.2008
Customer Relationship Executive
HCL Infosystems
02.2007 - 08.2007
HR Executive
Maxsearch Consultancy
09.2006 - 01.2007
Executive Leader Support
Direct India Pvt. Ltd.
09.2005 - 08.2006
Diploma in Industrial Electronics -
MSBTE
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Bachelor of Engineering - Electronics & Telecommunication
Pune University
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