Preeti Panchal
Airoli, Navi Mumbai
Summary
Seasoned KYC and regulatory compliance specialist with a robust track record across leadership and analytical roles, including Business Process Lead, Senior Analyst, and Quality Assurance. Committed to driving operational excellence, seek to apply my deep domain expertise to streamline compliance frameworks, fortify risk controls, and deliver scalable, high-impact solutions that align with evolving regulatory demands and business objectives.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Process Manager
eClerx Services Ltd.
Navi Mumbai
10.2025 - Current
- Led and mentored a cross-functional team of 20+ members, fostering a collaborative culture that improved overall team productivity.
- Directed daily operations and task delegation for a team ensuring timely project delivery and adherence to quality standards.
- Facilitated cross-departmental communication and led regular team syncs to align members with company goals and project milestones.
- Designed and implemented onboarding and training programs for new team members, reducing ramp-up time.
- Resolved conflict and managed performance proactively, providing constructive feedback and conducting periodic reviews to support professional growth.
- Streamlined UAT platform development through structured cross-team coordination, reducing miscommunication and aligning technical deliverables with project goals.
Associate Process Manager
eClerx Services Ltd
Navi Mumbai
10.2023 - 10.2025
- Enforced rigorous governance checks across client tracking systems to proactively identify risks and prevent critical escalations.
- Managed end-to-end outreach governance to ensure 100% compliance and eliminate missed client communications or deliverables.
- Performed end-to-end KYC checks on a variety of clients, including individuals, trusts, and private funds, in compliance with internal and regulatory standards.
- Conducted client outreach to collect missing KYC documentation, improving turnaround time for periodic review process.
- Utilized open-source and internal databases for due diligence to identify potential financial crime risks.
- Maintained a well-documented audit trail for all KYC activities, ensuring readiness for internal and external reviews.
- Collaborated with onboarding and compliance teams to escalate potential red flags and streamline KYC workflows.
- Screened client names and related parties using global watchlists and sanction databases (e.g., OFAC, UN, EU).
- Investigated potential matches and prepared detailed narratives to justify false positive clearance.
- Drafted justification reports for true matches, explaining mitigating factors and business rationale to support continued relationship.
- Liaised with compliance team to review high-risk alerts and align on risk appetite and control measures.
- Ensured timely escalation and accurate documentation of screening decisions aligned with regulatory expectations.
- Monitored client transactions for adherence to limits and internal thresholds.
- Used AML systems and tools to track transaction patterns and ensure compliance with regulatory obligations.
Senior Analyst
eClerx Services Ltd.
Navi Mumbai
08.2021 - 10.2023
- Evaluated and conducted timely periodic reviews on various entities based on risk levels: High Focus, High, Medium, and Low Risk.
- Conducted weekly calls with onshore team to resolve queries and discuss procedure updates.
- Coordinated with clients via emails and calls for pending KYC requirements.
- Performed World-Check and Google screening on entities, directors, and corporate shareholders.
- Investigated adverse news relating to entities, directors, shareholders and submitted reports to financial crime.
- Investigated individuals for PEP status using publicly available information.
- Worked with Europe region clients including Banks, Financial Institutions, Insurance companies, Pension Funds, Government/ISOE, Trust, Foundation, Corporates, and Private clients.
- Performed quality checks to rectify errors and ensure accuracy.
- Acted as advisory resolving team member queries and as SME.
- Identified process gaps in quality assurance review and addressed concerns.
- Key Responsibility
- Client Data Collection, Documentation & Maintenance as part of new adoption / during periodic reviews.
- Should also know the due diligence required to establish the correctness/validity of documents Know your client verification checks
- Risk categorization reviews for clients as per the regulatory requirements with knowledge of enhanced due diligence required while adopting High Risk clients
- Liaise with different stakeholders to manage work pipeline effectively
- Understanding the various sources of wealth generation for the client and analysing the information
- Ensuring that cases are prioritised and managed effectively and consistently in line with the agreed process and deadlines
- Independent and proactive liaison with Front Office and Anti Financial Crime function to ensure full transparency and improve turn-around times
- Perform name screening of clients and related parties to identify politically exposed persons, sanctioned persons, adverse media and mitigate risks associated with financial crimes
- Escalate high priority client / business issues in a timely manner to protect the franchise and the client business
Analyst
Syntel Services Pvt. Ltd.
Navi Mumbai
02.2013 - 07.2014
- Reconciled daily trades and cash activity for global fund clients.
Investigated breaks and resolved issues through coordination with fund accountants and custodians.
- Escalated unresolved variances and supported timely reporting.
Education
Bachelor of Commerce - Banking And Insurance
Mumbai University
Mumbai03-2012
Higher Secondary Certificate -
Mumbai University
Mumbai03-2009
Secondary School Certificate -
Mumbai University
Mumbai03-2007
Skills
- KYC & Compliance Skills
- Process Improvement & SLA Management
- End-to-End KYC (Individual & Corporate)
- Ultimate Beneficial Ownership (UBO)
- Identification & Ownership Drill-down
- PEP, Sanctions & Adverse Media Screening
- Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD)
- Regulatory Compliance & Risk Assessment
- Analytical & Operational Skills
- Case Investigation & Risk Analysis
- Quality Assurance & Error Identification
- MS Excel (VLOOKUP, Pivot Tables, Data Analysis)
- MS Office Suite (Word, PowerPoint, Outlook)
- Workflow Case Management Tools (OFAC, EU, UN)
- Stakeholder Communication (Client & Internal Teams)
- Email Writing & Professional Communication
- Time Management & Multitasking
- Team Collaboration & Knowledge Sharing
- Communication: Expresses ideas clearly, listens actively, and tailors messages to diverse audiences
- Active Listening: Fully engages with speakers, clarifies information, and demonstrates understanding
- Teamwork: Collaborates seamlessly with others to achieve shared goals and foster positive work relationships
- Problem Solving: Identifies issues, analyzes situations, and develops effective solutions under pressure
Accomplishments
- Client Appreciation on UAT Development.
- Best Team Award (2024–2025).
- Employee of the Quarter (2024).
- Star Performer of the Year – eClerx Services Ltd. (2018–2019).
- 4-Time Spot Award Winner – Recognized for exceptional performance in compliance and accuracy.
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Gujarati
Elementary (A2)
A2
Declaration
I confirm that the information provided is accurate to the best of my knowledge and belief.
Timeline
Process Manager
eClerx Services Ltd.
10.2025 - Current
Associate Process Manager
eClerx Services Ltd
10.2023 - 10.2025
Senior Analyst
eClerx Services Ltd.
08.2021 - 10.2023
Analyst
Syntel Services Pvt. Ltd.
02.2013 - 07.2014
Bachelor of Commerce - Banking And Insurance
Mumbai University
Higher Secondary Certificate -
Mumbai University
Secondary School Certificate -
Mumbai University