SWANJAN SETU
Bengaluru
Summary
ACAMS-certified seasoned AML & KYC professional with 11 years of expertise in Customer Due Diligence, Enhanced Due diligence, Transaction Monitoring, Sanctions & Name Screening, and Fraud spanning across the UK, USA, Europe, APAC and MENA markets.
I bring a track record of innovation and a solution-focused approach to achieving exceptional results in a highly competitive environment that demands continuous improvement—a result-driven leader focused on delivering outstanding outcomes while navigating complex challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Manager
Eclerx (Financial Crime Compliance - Practice)
03.2024 - Current
- Established delivery strategies for various AML and KYC programs, thereby increasing the firm's productivity and quality by 7%
- Acted as a crisis manager to resolve issues preventing the various KYC/AML programs from working effectively, leading to a 15% reduction in program downtime
- Analysed complex ideas and proposals and builds a range of meaningful and practical recommendations based on policies and procedures review, resulting in a 10% increase in process efficiency
- Addresses sub-standards of work or works that did not meet the firm's/client's expectations, improving client satisfaction scores by 12%
- Actively engaging with product and function coverage teams to develop and apply technology and automation, reducing manual processing time by 20%.
Consultant
Emirates NBD, (Financial Crime Reporting)
06.2022 - 09.2023
- Responsible for managing the outsourced KYC & CDD, Transaction Monitoring and SAR writing project, overseeing the vendor team and ensuring all obligations are met
- Developed and maintained project plans, timelines, and budgets, regularly monitoring and reporting project progress to stakeholders
- Improved team efficiency by 25% through effective task prioritisation, utilising project management tools to streamline workflow and ensure timely completion of high-impact projects over 12 months
- Conducted in-depth analyses and reported more than 650+ detailed Suspicious Activity Reports (SARs), leading to a significant 20% increase in the early detection of potential financial crimes, thereby enhancing our ability to protect against such threats
- Regularly reviewed and updated money laundering prevention policies and procedures to adapt to emerging threats.
Assistant Manager
KPMG, Risk Advisory (Managed Services)
03.2019 - 06.2022
- Directed the successful execution of Customer Onboarding, Periodic review, and Remediation projects for global banks and asset and wealth management companies.
- Led a team of 45+ professionals and ensured the successful delivery of services to the client; responsible for hiring, training, motivating, and allocating daily tasks, being the first point of escalation, and working collaboratively with process SMEs, counterparty outreach team and senior management to ensure throughput is delivered with the highest quality standard
- Increased team productivity by 25% by implementing streamlined scheduling processes and enhanced team training initiatives
- Led discussions with colleagues/stakeholders and provided expertise to initiate and drive forward change request processes to make AML/ KYC procedures operationally effective & efficient
- Collaborated with clients to understand project requirements, ensuring alignment with organisational goals.
Assistant Manager
HSBC, Financial Crime Compliance (FCC)
12.2017 - 03.2019
- Training and coaching onshore and offshore teams across various products of Transaction Monitoring, Sanction and Name screening, Fraud Detection & Prevention, and Customer Due Diligence & Enhanced Due Diligence
- Developed and implemented AML prevention strategies, resulting in a 36% reduction in suspicious activities
- Prepared and presented reports on money laundering trends and mitigation strategies to senior management.
L1 & L2 Investigator
Transaction Monitoring
05.2014 - 12.2017
- Investigated alerts to identify unusual customer behaviour/ potential money laundering, terrorist financing, fraud, Sanctions, etc., established sources of funds to determine unusual patterns and case creation to file internal SAR
- Worked across Retail, Commercial, Private, Corporate, Correspondent Banking, & Swift processes
- Responsible for Forex, Fixed Income securities, Money Market, and Equities transaction monitoring and reporting Monitoring and reporting on high-risk accounts.
Foreclosure Associate
Ocwen Financial Solutions
02.2011 - 01.2012
- Coordinated the foreclosure process from initiation to completion, ensuring adherence to legal requirements and internal policies
- Collaborated with attorneys, title companies, and other stakeholders to facilitate the foreclosure process efficiently.
Process executive
Infosys BPO Ltd, British Telecom
06.2010 - 01.2011
- Handle inbound and outbound calls for international customers, providing information, resolving issues, and ensuring a positive customer experience
- Achieve and exceed daily, weekly, and monthly performance targets, including call quality, average handling time, and customer satisfaction scores.
Education
Post Graduate Diploma in Management -
AICTE
01.2014
Bachelor of Business Management -
Bangalore University
01.2010
Pre-University College -
CBSE
01.2007
Skills
- Enterprise-wide risk assessment & identification
- Project Implementation and Vendor/Stakeholder Management
- Policy/Procedure Review
- AML/KYC audit and reporting
- Training and Development
- MS Office - Excel, PPT, Word Power
- Power BI (Basics), Visio, Tableau, Dashboard Visualization
Certification
- Certified Anti-Money Laundering Specialist (ACAMS)
- Trainer Development Skills - Dale Carnegie Training
- Blockchain Basics - LinkedIn
- Public Speaking Foundations - LinkedIn
- Be the Manager People Won't Leave - LinkedIn
Accomplishments
- Contributed ideas for tech enhancement as part of controls.
- Implemented case-tracking mechanisms to manage appropriate reporting.
- Recognised for presenting data analysis in an interactive dashboard, enabling management to understand the complications leading to delays in case completion.
- Received appreciation from the client for the support and dedication in completing the AML Audit
- Honoured with Kudos award and Super team accolades by KPMG - Secure project extensions during the COVID-19 era / High-quality deliverables/perseverance and dedication appreciation.
- Pleased to receive Star of the Year, Quality Star and Star of the Month awards for tenacious performance (HSBC).
Tools exposure
- World-Check
- RDC
- FircoSoft - LexisNexis
- Dow Jones
- Fenergo
- Detica
- NORKOM
- UCM (BAE System)
- Finacle
Laws and regulations
- USA Patriot Acts
- Bank Secrecy Acts (BSA)
- FATCA
- OFAC
- AML EU Directives
- FinCEN
International assignments
- Training and Knowledge Transfer of Correspondent Banking Transaction Monitoring - Malaysia
- KYC / AML Framework review and gap analysis - United Kingdom
- Sanctions Screening and Remediation - UAE
Projects
Jain University Bangalore
- Online Collaboration through Google Drive (02/2014 - 02/2014)
- YouTube Channel for Education and Entertainment (02/2014 - 02/2014)
- Live Streaming of INK-Talks (10/2013 - 10/2013)
-Multi Linguistic Drive for Google - Research Purpose (08/2013 - 08/2013)
- Google Adclass (01/2014 - 04/2014)
Timeline
Process Manager
Eclerx (Financial Crime Compliance - Practice)
03.2024 - Current
Consultant
Emirates NBD, (Financial Crime Reporting)
06.2022 - 09.2023
Assistant Manager
KPMG, Risk Advisory (Managed Services)
03.2019 - 06.2022
Assistant Manager
HSBC, Financial Crime Compliance (FCC)
12.2017 - 03.2019
L1 & L2 Investigator
Transaction Monitoring
05.2014 - 12.2017
Foreclosure Associate
Ocwen Financial Solutions
02.2011 - 01.2012
Process executive
Infosys BPO Ltd, British Telecom
06.2010 - 01.2011
Post Graduate Diploma in Management -
AICTE
Bachelor of Business Management -
Bangalore University
Pre-University College -
CBSE
- Certified Anti-Money Laundering Specialist (ACAMS)
- Trainer Development Skills - Dale Carnegie Training
- Blockchain Basics - LinkedIn
- Public Speaking Foundations - LinkedIn
- Be the Manager People Won't Leave - LinkedIn
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