Preeti Ramkumar Gupta
Vile Parle (E)
Summary
CRM Executive with extensive experience at Carysil Limited in optimizing customer support and lead generation. Proficient in Zoho CRM integration and client relationship management, transforming inquiries into actionable insights that drive sales growth. Focused on delivering exceptional results through strategic communication and effective data management.
Overview
11
11
years of professional experience
Work History
CRM Executive
Carysil Limited
01.2022 - Current
- Respond to all Enquiries and Complaints on Instagram, fb, website, WhatsApp and Ecommerce.
- Maintain CRM database of all the enquiries in ZOHO.
- Create database of sales made through architects/interior designers; speak to all dealers, distributors, sales executives on weekly basis & update the architects & interior designer's list on CRM platform.
- Create master database for all products filewise & folderwise.
- EDM and monthly newsletter: collate data from all departments and send it as per schedule in ZOHO.
- Website updates, store locator incorporation.
- Invoices follow-up with finance team for payments.
- Zoho crm integration
- Chat Support
Inside Sales Executive & Services
Stellar Information Technology Pvt. Ltd.
03.2021 - 12.2021
- Handling enquires (New & Existing).
- Customer support.
- Following on sales enquiries of customer through website, chat, calls & e-mails.
- Maintaining records & updates, accurate notes in CRM.
- Handling other admin works.
Inside Sales Executive
Team One Technologies Pvt. Ltd
09.2018 - 02.2020
- Sending EDM to clients through Emails.
- Sending Company Profile.
- Providing Company's Profile Details & Services on Call.
- Generating Leads.
- Making Database through Fundoodata, LinkedIn and Google.
Tele sales cum Admin Executive
TSIM Communication Service Private Limited
02.2014 - 09.2018
- Customer Service, Complaint handling, new business.
- Solving product related queries.
- Chat support
- Handling Admin Works
- Maintain Sim-Card Stocks
Education
T.Y.B Com -
Navneet College
01.2017
H.S.C -
Janahit Balika Inter College
01.2009
S.S.C -
Bayalasi Inter College
01.2007
Skills
- Customer support
- Lead generation
- Zoho CRM integration
- Email marketing
- Client relationship management
- CRM management
- Sales tracking
- Excel
- PowerPoint
Languages
Hindi, English & Marathi
Hobbies and Interests
- Travelling
- Trekking
- Cooking
Personal Information
- Father's Name: RAM KUMAR GUPTA
- Date of Birth: 09/27/92
- Gender: FEMALE
- Nationality: Indian
- Marital Status: Married
Disclaimer
I do hereby declare that the particulars provided in this resume are true to the best of my knowledge and belief.
Timeline
CRM Executive
Carysil Limited
01.2022 - Current
Inside Sales Executive & Services
Stellar Information Technology Pvt. Ltd.
03.2021 - 12.2021
Inside Sales Executive
Team One Technologies Pvt. Ltd
09.2018 - 02.2020
Tele sales cum Admin Executive
TSIM Communication Service Private Limited
02.2014 - 09.2018
T.Y.B Com -
Navneet College
H.S.C -
Janahit Balika Inter College
S.S.C -
Bayalasi Inter College
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