Result driven dedicated professionally with nearly 25 years of experience in sales support ,order processing and customer relationship management . Proven track record of enhancing sales processes, team coordination to achieve operational excellence. My expertise lies in organizing tasks, cross functional collaboration, sales reporting to support organizational growth
Overview
1
1
Language
26
26
years of professional experience
Work History
Sales Manager - Sales coordinator Back Office
Era Electro Devices
01.2025 - Current
Coordinated with sales team to achieve sales targets, enhancing overall performance.
Managed incoming inquiries and collaborated with team, factory, and logistics to ensure timely deliveries and enhance customer satisfaction.
Recorded customer purchase Order to ensure accurate order entry.
Planned Pos, Quotation and Lead time based on receipt of orders to optimize inventory and fulfillment.
Strategically allocated stocks to customers to meet demand.
Track and manage orders from receipt till delivery.
Assisted in managing inventory control processes to maintain accurate stock levels, supporting efficient order fulfillment.
Asst. Manager (Sales & Service Coordination)
Spartan Engineering Company P. Ltd
09.2014 - 11.2024
Supported sales team by delivering product information, preparing quotations, processing orders, and updating delivery status for existing and new customers.
Managed customer and vendor relations, resolved inquiries and issues, handled payment and shipment related concerns.
Collaborated with team members to streamline project tasks and communication., Factory and Logistics for smooth work process and procedures on a daily basis.
Monitored Sales activity through daily reports, identifying progress and shortcomings to prepare monthly and quarterly reports.
Monitored sales activity through daily reports to identify trends and provide insights for monthly and quarterly reports.
Maintained Customer database, Sales records and contracts with accuracy to support Sales Growth.
Maintained customer database, sales records, and contracts with precision to facilitate informed decision-making and support sales growth.
Verified travel vouchers & submitted to accounts dept for payment processing while maintaining records.
EA to Sr. Vice President
Genom Biotech Pvt. Ltd
06.2012 - 06.2014
Provided administrative support to the Sr. Vice President of Operations and the Department Head by managing schedules and correspondence.
Coordinated the preparation and distribution of appointment letters, offer letters, and relief letters for field staff while maintaining accurate tracking records.
Screened mails, took dictations, and followed up on day-to-day assignments to ensure timely task completion.
Organized and coordinated internal meetings, prepared minutes, and circulated them to the department for effective communication.
Coordinated preparation and distribution of appointment letters, offer letters, and relief letters for field staff.
Tracked promotional materials for field staff to ensure timely distribution.
Secretary to Sr. Vice President
Indoco Remedies
09.2008 - 06.2012
Provided administrative support to Vice President of Operations by managing schedules and communications.
Coordinated appointments, took dictations, and followed up on daily assignments to ensure timely completion.
Managed dispatch letters and travel bookings while maintaining personal records for efficient operations.
Prepared purchase orders for third parties and export orders, and communicated production plans to plants.
Verified drug licenses to ensure compliance with regulatory standards.
Purchase Executive cum Production Officer
Megha Healthcare Pvt. Ltd
06.2004 - 08.2008
Analyzed sales demand to create forecasts considering market trends.
Coordinated with Loan License Parties & Third Parties for production and dispatch, timely license and WHO- GMP certificate submission.
Scheduled supplier appointments with quality control department to ensure compliance.
Coordinated with Loan License Parties & Third Parties for production and dispatch, timely license and WHO- GMP certificate submission.
Prepared cost sheets for products and negotiated terms with suppliers to finalize procurement agreements.
Prepared MIS reports reviewing weekly and monthly plan performance.
Purchase Officer
NRK OVERSEAS INDIA PVT. LTD.
08.2000 - 06.2004
Prepared P.O. for Orders and production plans.
Coordinated with Suppliers regularly for delivery of material.
Coordinated with suppliers to ensure timely delivery of materials and maintain supply chain efficiency.
Researched suppliers to identify potential candidates for procurement.
Coordinated with warehouse team to manage inventory flow. after receiving materials & maintained records.
Education
Bachelor - Commerce
Birla College of Commerce
Kalyan
Diploma - Material Management
Welingkar Management Institute
Mumbai
Skills
Sales Support
Order Processing
Order fulfilment
Customer Relationship Management
Sales Monitoring & Reporting
Sales proposal development
Sales execution
Key account management
Cross Functional Collaboration
Team performance management
Vendor management
Time Management
Multi Tasking
Active Learner
Problem Solving
Accomplishments
Promoted from EA to Senior Executive and subsequently from EA to Assistant Manager at Spartan Engineering Pvt. Ltd due to consistent performance and leadership growth.
Felicitated for Valuable contribution towards the success and growth of business for 2023-2024.