PREETI SINGH

Driving overall business strategy and managing aggregator accounts to ensure the bank gets the maximum share of PG, UPI, and NB volumes.

- Cultivated and maintained strong relationships with key stakeholders, and nurtured long-term partnerships with large accounts.

- Managing large accounts like Cashfree Payments India Pvt. Ltd. and PhonePe.

- Merchant Onboarding and Risk Management

- KYC and Compliance, Fraud, Chargeback, and Disputes.

• Handled operations and directed customer interactions to appropriate departments.
• Handling internal and external audits and a seven-member team of operations.
• Monitoring and ensuring all legal and regulatory documents are filed with laws and regulations.
• Authorization of all cash and non-cash transactions, locker allotment, service requests of customers, cross-selling, and handling FOREX transactions.

• Service Manager (March 2022 - June 2022) - Managing Privy clients and their banking requirements.
• Branch Operation Manager (April 2019 to Feb 2022) - Managing operations, forwarding customer interactions to the concerned department, and ensuring customer satisfaction by achieving delivery and service quality norms. Handling internal and external audits and a five-member team of operations.
• Service Delivery Officer (Nov 2016 to March 2019) - Authorization of all cash and non-cash transactions, locker allotment, service requests of customers, cross-selling, and handling FOREX transactions.
• Service Officer (May 2016 to Oct 2016) - Managing all cash work, ATM loading, non-cash transactions, and cross-selling.
• Customer Care Manager (Dec 2014 to April 2016) - Managing all cash work, non-cash transactions, and the front desk.