PREETI TRIPATHI
Hospital Administration
Lucknow
Summary
Dedicated hospital operations professional with 14+years of experience in a 500-bed hospital environment with strong exposure to IPD floor coordination, blood bank operations, OPD cash handling, patient billing and master health check-ups. Skilled in managing patient flow, coordinating with doctors and nursing staff, and ensuring smooth hospital operations. Possesses strong communication and problem-solving abilities with a commitment to improving patient experience and service efficiency.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Floor Manager
MEDANTA HOSPITAL Pvt. Ltd.
12.2020 - Current
- Supervise daily hospital floor operations to ensure smooth patient care services.
- Ensure compliance with NABH & JCI quality standards and hospital policies.
- Coordinate with Doctors, Nurses, facility service departments and administrative teams for efficient patient management.
- Monitor patient admission, discharge, and transfer processes.
- Handle patient complaints, patient queries and resolve service-related issues promptly.
- Maintain operational reports including patient flow, incidents, and service feedback.
- Improve patient experience through effective communication and service monitoring.
- Handled OPD cash transactions, Billing Processes and coordinated floor operations to ensure smooth workflow.
Administrative Executive in Lab Medicine
SAHARA SUPER SPECIALITY HOSPITAL
01.2014 - 01.2020
- Administrative Executive in Lab Medicine: 2014 – 2020
- Health Check Up package counsellor: 2014 – 2014
- Blood Donor Counsellor in Transfusion Medicine: 2011 – 2013
- (NABH Accredited)
Education
MBA - Health Care Services
Sikkim Manipal University
Post-Graduation - Sociology and social work
Kanpur Vidhya Mandir
01-1999
Graduation - English and sociology
Kanpur University
01-1993
Intermediate - undefined
U.P BOARD ALLAHABAD
01-1990
High School - undefined
U.P BOARD ALLAHABAD
01-1988
Skills
Hospital operations Management
Regulatory compliance (JCI, NABH)
Patient Admission & Discharge Coordination
Patient satisfaction & Complaint Handling
Interdepartmental Coordination
Documentation & Reporting
Leadership & Team Management
MSOFFICE (Word, Excel, PPT, MIS Reporting)
Comprehensive Hospital Information System (HIS) designed for all types of healthcare facilities
Certification
Having Certificate in Computer Application.
Key Achievements
Received best performer certificate and trophy for effective floor coordination and improving patient discharge turnaround time TAT., Appreciation from drug inspector for blood donor counselor and maintenance blood donor area., Appreciation from hospital management to provide services during Covid scenario., Organized various Voluntary blood donation camps in Sahara Blood Transfusion department.
Personal INFO
- Date of Birth: 01/07/1974
- Nationality: Indian
- Marital Status: Married
Timeline
Floor Manager
MEDANTA HOSPITAL Pvt. Ltd.
12.2020 - Current
Administrative Executive in Lab Medicine
SAHARA SUPER SPECIALITY HOSPITAL
01.2014 - 01.2020
MBA - Health Care Services
Sikkim Manipal University
Post-Graduation - Sociology and social work
Kanpur Vidhya Mandir
Graduation - English and sociology
Kanpur University
Intermediate - undefined
U.P BOARD ALLAHABAD
High School - undefined
U.P BOARD ALLAHABAD