Preety Kundu
New Delhi
Summary
I am a Graduate & having 20 years of work experience. I have good communication skills that's helps me to communicate with customers clearly & effectively. I have good problem-solving skills, confidence, patience, politeness, tact and diplomacy, when dealing with customers with difficult situations. An ability to work under pressure. Good personal presentation, especially when dealing with customers.
Overview
21
21
years of professional experience
Work History
KEY Account Manager
Aiyer Logistics PVT LTD
08.2023 - Current
- Handling Sea Export /Import, Air Export
- Assisting Sales Team for Rate Quotation and negotiation with S/line.
- Communicating courteously with customers’ problems & queries by telephone or email.
- Handing Export shipment from Inquiry to finalizing shipment
- Sea Export from Inquiry to finalizing shipment, then handing from OPS to shipment Delivery (OPS, CS & documentation & overseas)
- Keeping accurate records for all Exports shipment (Soft & hard Copy)
- Handling Major Account of our Organization
- Overseas coordination.
- Taking rates for DDP, DDU and DAP shipment from Agent
- Handling Nomination shipment
- The Iconic Corenthum Level 12A, Office no. 09, 13th Floor, plot Number A-41, Sector 62, Neida, UP
Navio Shipping Private Limited
08.2020 - 07.2023
- Handling Sea Export /Import, Air Export
- Assisting Sales Team for Rate Quotation and negotiation with S/line.
- Communicating courteously with customers’ problems & queries by telephone or email.
- Handing Export shipment from Inquiry to finalizing shipment
- Sea Export from Inquiry to finalizing shipment, then handing from OPS to shipment Delivery (OPS, CS & documentation & overseas)
- Keeping accurate records for all Exports shipment (Soft & hard Copy)
- Handling Major Account of our Organization
- Overseas coordination.
- Taking rates for DDP, DDU and DAP shipment from Agent
- Handling Nomination shipment
- Office No. 617 Devika Tower Nehru Place, New Delhi
deugro Project (India) PVT LTD
05.2019 - 07.2020
- Handling all total Export Shipment from Booking to Delivery
- Communicating courteous! y with customer’s problems & queries by telephone or email
- Assisting to the sales Persons for the Shipment (Export)
- Advice to customers using organization product & services
- Keeping accurate records for all Exports shipment (Soft & hard Copy)
- Handling Major Account of our Organization
- Overseas coordination.
- Taking rates for DDP, DDU and DAP shipment from Agent
- Handling Nomination shipment
- SF-15, 2nd Floor Vasant Square Complex (Vasant Square Mall), Plot-A, Community Centre Pocket-V, Sector-B, Vasant Kunj, New Delhi-110070 India
Deputy Manager// Customer support & Documentation
TRANSWATER LOGISTICS PVT LTD
01.2019 - 03.2019
- Handling all total Export Shipment from Booking to Delivery
- Communicating courteous! y with customer’s problems & queries by telephone or email
- Assisting to the sales Persons for the Shipment (Export)
- Advice to customers using organization product & services
- Keeping accurate records for all Exports shipment (Soft & hard Copy)
- Handling Major Account of our Organization
- Overseas coordination.
- Taking rates for DDP, DDU and DAP shipment from Agent
- Handling Nomination shipment
- Suit no.UM-CS-A109, Ansal Plaza Mall
Customer Relationship Manager
EAGLE MARITIME INC/PRIDEL PVT LTD
04.2009 - 01.2019
- Communicating courteously with customer’s problems & queries by telephone or email
- Assisting to the sales Persons for the Shipment (Export)
- Advice to customers using organization product & services
- Keeping accurate records for all Exports shipment (Soft & hard Copy)
- Handling Major Account of our Organization
- Overseas coordination.
- Taking rates for DDP, DDU and DAP shipment from Agent
- Handling Nomination shipment.
- Sant Nagar, East of Kailash New Delhi
Sr. Customer Service Executive
Cargo Partner India Pvt Ltd
02.2008 - 03.2009
- Focal point for all types of customer queries.
- Ensuring that customer queries, complaints and incoming messages are processed and responded within one working day.
- Updating TIPS (Total Integrated Package for shipping) with the latest status of shipments for local use by all departments in the organization.
- Pro-active follow up with key customers for value added services and supports field sales for maintaining profitable revenue.
- Ensuring that due records are kept and maintained in compliance with companies’ policies and procedures
- Handling HBL and software entry
- MBL/debit not follow up
- Nehru Place, New Delhi-NCR
Customer Service Executive
Atlas Shipping Services Pvt Ltd
09.2005 - 01.2008
- Focal point for all types of customer queries.
- Ensuring that customer queries, complaints and incoming messages are processed and responded within one working day.
- Updating TIPS (Total Integrated Package for shipping) with the latest status of shipments for local use by all departments in the organization.
- Pro-active follow up with key customers for value added services and supports field sales for maintaining profitable revenue.
- Ensuring that due records are kept and maintained in compliance with companies’ policies and procedures
- Handling HBL and software entry
- MBL/debit not follow up
- Kalkaji/Noida, Delhi/NCR
Education
Bachelor in Science -
FM UNIVERSITY
Balasore, Orissa01.2006
10+2 - undefined
UN College
Balasore, Orissa01.2003
10th - undefined
ST. James Convent School
Balasore, Orissa01.2001
Skills
Good Communication Skills
Able to work in Team
Knowledge of Export Shipping
Good Problem-Solving ability
Timeline
KEY Account Manager
Aiyer Logistics PVT LTD
08.2023 - Current
Navio Shipping Private Limited
08.2020 - 07.2023
deugro Project (India) PVT LTD
05.2019 - 07.2020
Deputy Manager// Customer support & Documentation
TRANSWATER LOGISTICS PVT LTD
01.2019 - 03.2019
Customer Relationship Manager
EAGLE MARITIME INC/PRIDEL PVT LTD
04.2009 - 01.2019
Sr. Customer Service Executive
Cargo Partner India Pvt Ltd
02.2008 - 03.2009
Customer Service Executive
Atlas Shipping Services Pvt Ltd
09.2005 - 01.2008
10th - undefined
ST. James Convent School
10+2 - undefined
UN College
Bachelor in Science -
FM UNIVERSITY
Declaration
I, Preety Kundu, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Details
- Father's Name: Mr. Gopal Kundu
- Husband Name: Mr. Vikash Dey
- Birthday: March 03, 1985
- Gender: Female
- Marital Status: Married
- Nationality: Indian
- Present Address: Plot No-217/10, First Floor, Garhi, East of Kailash, New Delhi-110065, India, Nr- Isckon Temple
- Permanent Address: Post: Sautia, P.S.: Mohan Pur, Distt: Paschim Madinapur, West Bengal, Pin Code: 721457 India