Preety Singh
New Delhi
Summary
Dynamic professional with a proven track record at Zypp Electric, excelling in customer service and effective problem-solving. Adaptability and strong research skills contributed to marked enhancements in customer satisfaction and streamlined operations. Achievements include significant improvements in client relations and operational efficiency, underscoring a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Associate
Zypp Electric
Gurgaon
08.2023 - Current
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries in a timely manner.
- Responded to customer inquiries via phone, email and chat.
Senior Operator
Home Credit
Gurgaon
11.2019 - 08.2023
- Developed relationships with external vendors for collection purposes.
- Assisted customers with understanding their payment options.
- Answered customer questions regarding account discrepancies or problems.
- Explained collection policies, procedures, and processes clearly to customers.
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Bachelor of Arts - Arts
Delhi University
Delhi01-2021
12TH - Arts
CBSE BOARD
Delhi04-2017
10TH - Arts
CBSE BOARD
DELHI04-2015
Skills
- Preparing reports
- Problem-solving
- POS system operation
- Adaptability and flexibility
- Problem-solving abilities
- Research
- Customer service
- Creative problem solving
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Associate
Zypp Electric
08.2023 - Current
Senior Operator
Home Credit
11.2019 - 08.2023
Bachelor of Arts - Arts
Delhi University
12TH - Arts
CBSE BOARD
10TH - Arts
CBSE BOARD
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