Prem Joseph
Gurugram
Summary
Results-driven Training Manager known for high productivity and efficient task completion. Skilled in instructional design, employee development strategies, and learning management systems. Excel in communication, leadership, and problem-solving to deliver effective training programs that meet organizational needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AVP Operations and Training
NAB
Gurugram
09.2022 - Current
- Managed and led Fast Payments Digital Disputes.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Driving the team to maintain SLA, productivity, and quality.
- Improved morale and management communication by creating employee recognition and rewards practices.
Master Trainer and Coach
ANZ
Bangalore
09.2018 - 09.2022
- Managed new-hire training on topics such as Customer Promises, Call Procedure, and Language Development.
- Provided call monitoring support for the Customer Home Loans settlements team.
- Coaching, feedback, refreshers, and training support.
- Developed employee orientation and training programs for new hires.
- Assessed applicant qualifications by evaluating resumes, conducting telephone interviews, administering tests, and scheduling in-person interviews.
Lead Trainer
NTT DATA
Chennai
06.2009 - 09.2018
- Managed training center functions, including development, and implementation of curriculum.
- Developed training plans, e-learning materials, handouts, job aids, and audio-visual presentations and coordinated material distribution for each course.
- Delivered classroom lectures and facilitated group discussions on topics related to the training program.
Education
Master of Commerce - Trade And Finance
University of Madras
Chennai05-2011
Skills
- Operations management
- Program recruitment
- Dispute analysis
- Communication Specialist
- Leadership
- Employee Engagement
- Voice and Accent
- Language enhancement
- Coaching and feedback
Affiliations
- Pianist and choir Director
Accomplishments
- Michael Dell Award Recipient
- South India Best Debator
Certification
- Carnegie certified Language coach
- Ascentify certified Language coach
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Custom
- Two Years Volunteer service for the Latter Day Saint in teaching, training and leadership
- Youth leader for the India North FSY program 2024
Timeline
AVP Operations and Training
NAB
09.2022 - Current
Master Trainer and Coach
ANZ
09.2018 - 09.2022
Lead Trainer
NTT DATA
06.2009 - 09.2018
- Carnegie certified Language coach
- Ascentify certified Language coach
Master of Commerce - Trade And Finance
University of Madras
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