Prem Kumar Sharma
Aya Nagar
Summary
Seeking challenging career with professional organization that will support and encourage my pursuit to gain domain expertise and in depth knowledge about my field of work enabling me to provide service of the highest quality to the organization and to improve my career positively.
Domain expert in risk converged security and compliance management. Leading the implantation of security safety procedures. Veteran Team player and trainer with extensive experience in identifying training needs and managing training requirement of an organization. A competent manager with excellent skills in strategic planning and problem solving.
Overview
18
18
years of professional experience
Work History
Regional Manager
NG7 Security Surveillance Pvt Ltd
05.2025 - Current
Branch Manager
Jupiter Administrative & Security Services (P) Ltd
07.2023 - 04.2025
- To provide overall leadership for the Branch and ensure effective service delivery by managing.
- Profitability of Branch operations and assuming P & L responsibility.
- Delivery of high quality service to customers and ensuring effective operations.
- Develop and execute branch strategy in line with Hub star.
- Successfully resolve client issues timely and professionally. Maintain strong client relation management.
- Review daily reports, taking appropriate action as needed. Check proper updating of all records & reports. (Like-Recruitment, Uniform, documentation, Stationary, MIS reports, Night check report & training) etc.
- Management for recruitment of Security Guards at the time of new contract & shortage of running contract (Manpower management).
- Timely submission of Bills & Payment collection.
- Agreement/contract renewal & negotiation with clients. Responsible for collection & rate revision activities.
- Meeting with the clients & solving their issues related to billing, quality of service.
- Maintain contact and friendly relationships with clients & building a favorable company image. Resolve problems and complaints as they arise.
- Work with other team members & clients to solve specific challenges and leverage growth opportunities.
- Direct and coordinate counter and outside sales efforts. Assist in account development. Direct sales program to develop new markets. Make joint calls with sales team as needed (for joint survey /other operational discussion).
- Maintain positive attitude towards clients and associates by being friendly and courteous. Provide client assistance as needed. This will include over the counter, over the phone, etc.
- Survey of site and security deployment as per the requirement.
- Direct accounts receivable activities for branch. Ensure collection calls are made and outstanding debt is collected. Check credit, open new accounts. Work with Credit Manager as needed.
- Through management decisions, communication and behavior, creates a culture and a team that works together to meet client needs and achieve desired results.
- Periodically evaluates the performance of branch personnel, develop goals and objectives. Provide both formal and informal feedback on a regular basis.
- Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions.
Manager Operation
Terrier Security Services (I) Pvt. Ltd.
06.2018 - 03.2023
- Experienced in daily operations of leading Multinational Company. Proven skills in physical man handling invoicing management.
- A competent manager with excellent skills in strategic planning. Operational/client & business development.
- Administration and sales in accordance with the target objectives. Execute branch sales strategies to maximize revenues.
- Ensure coordination between sales, accounts and administrative departments. Develop and communicate business strategies to the branch staff.
- Monitor expenses of the branch, prepare branch budget and submit to HO ensure profitable results in administrating branch office.
- Meeting with the clients & solving their issues related to billing, quality of service manpower.
- Searching for new clients by cold calling, references, liaising and other sources.
- Management for recruitment of Security Guards at the time of new contract & shortage of running contract (Manpower management).
- Agreement/contract renewal & negotiation with clients. Responsible for Collection & rate revision activities.
- Responsible for collections, recovery & developing good relations with the clients achieving the monthly & yearly targets.
- Timely delivery of the invoices, to collect maximum revenue to meet the target.
- Converting leads into business, giving presentations to client's business promotions required in order to increase the revenue.
- Handling of security guards (More than Fifteen Hundred) briefing, deployment. Loss prevention on site.
Manager-Operation
G4S Secure Solutions India Pvt. Ltd.
10.2012 - 05.2018
Manager-Assignment
G4S Secure Solution India Pvt. Ltd.
10.2008 - 09.2012
- Ensured that site runs properly with all safety and security solution to the company employees and assets.
- Secure premises and personnel by patrolling property, monitoring surveillance equipment inspecting building.
- Ensuring that the entire company asset is secured & the same is move out with valid gate pass as per the procedure.
- Implementing procedure for crisis management emergency response and to provide cover for executive visits at site.
- Meeting with the clients & solving their issues related to billing, quality of service manpower.
- Developed security awareness & training programs and provided guidance to site leaders and site security leaders in raising security awareness amongst employees and security staff.
- Investigation of lost items through CCTV & Access control electronics systems.
- Develop and maintain strong relationship with key personnel of the security service provider.
- Timely meeting with the vendors on different concerns to maintain a control on the quality of service delivered by the vendors, manager existing vendor & introducing new vendors for providing services.
- Maintaining liaison with government authorities such as police etc.
- Responsible for smooth running of administration department by ensuring the best practice.
- Briefing security personnel regarding company SOP, Fire, Post & site instruction and their duties responsibility.
- Briefing security personnel regarding transport female escorting duty by providing escorting guard for female associate for their drop & pick-up as per the company policies.
- Providing support for Audit's. Auditing of all safety related equipment's time to time.
- Handling of Access control system, biometric, ID Cards, Housekeeping, Cafeteria Management and Vendor Management.
- Maintain and update Assignment Instruction. Oversee day-to day running of security staff.
- Conducting mock drill & dummy checked quarterly, half yearly & yearly. Handling Access control system though physical and automated system.
Education
Postgraduate - History
L.N.M.U
Darbhanga, BiharSkills
- Excellent problem solving and decision making skills
- Positive attitude and quick adaptability
- High level of discipline and dedication
- Effective communication and interpersonal skills
Languages
- Hindi
- Bengali
- English
- Hindi
- Bengali
Hobbies and Interests
- Reading
- Travelling
- Team sports
Roles And Responsibilities
- Provide overall leadership for the Branch and ensure effective service delivery by managing.
- Profitability of Branch operations and assuming P & L responsibility.
- Delivery of high quality service to customers and ensuring effective operations.
- Develop and execute branch strategy in line with Hub star.
- Successfully resolve client issues timely and professionally. Maintain strong client relation management.
- Review daily reports, taking appropriate action as needed. Check proper updating of all records & reports.
- Management for recruitment of Security Guards at the time of new contract & shortage of running contract.
- Timely submission of Bills & Payment collection.
- Agreement/contract renewal & negotiation with clients. Responsible for collection & rate revision activities.
- Meeting with the clients & solving their issues related to billing, quality of service.
- Maintain contact and friendly relationships with clients & building a favorable company image.
- Work with other team members & clients to solve specific challenges and leverage growth opportunities.
- Direct and coordinate counter and outside sales efforts. Assist in account development.
- Drive revenue targets and ensure business profitability.
Personal Information
- Citizenship: Indian
- Father's Name: Daulat Sharma
- Date of Birth: 03/05/69
- Marital Status: Married
- Religion: Hinduism
Timeline
Regional Manager
NG7 Security Surveillance Pvt Ltd
05.2025 - Current
Branch Manager
Jupiter Administrative & Security Services (P) Ltd
07.2023 - 04.2025
Manager Operation
Terrier Security Services (I) Pvt. Ltd.
06.2018 - 03.2023
Manager-Operation
G4S Secure Solutions India Pvt. Ltd.
10.2012 - 05.2018
Manager-Assignment
G4S Secure Solution India Pvt. Ltd.
10.2008 - 09.2012
Postgraduate - History
L.N.M.U