Prem Peters
Bangalore
Summary
Fifteen years of experience in Sales & Marketing, Customer Service, and Financial Services, with a focus on Retail Sales, Hospitality, and Financial Management. Proven track record of achieving corporate goals through self-motivation and creativity. Expertise in Customer Relationship Management, Sales Negotiation, and Team Management. Strong skills in Training, Coaching, Communication, and People Management.
Overview
20
20
years of professional experience
6
6
Languages
Work History
Branch Returns Co-ordinator
SAMSUNG INDIA PVT LTD
07.2014 - Current
- Effective relationship management, communication, and negotiation expertise
- Recruitment and onboarding for new hires.
- Showcases ability to operate autonomously while managing time efficiently.
- Proficiency in building connections and finalizing contracts
- Recognizing potential market prospects
- Attracting client attention
- Recognizing potential customers
- Fostering relationships with prospective customers
- Negotiating and executing contracts
- Providing consistent account management
- Outperforming sales benchmarks
- Realize regional sales financial objectives via precise requirement forecasting; development of annual budget; management of expenditures; assessment of variances; execution of corrective actions.
- Strengthened customer relationships through daily visits focused on satisfaction. Provided timely updates by following up on customer quotations. Fostered client trust and loyalty via relationship-building initiatives.
- Facilitate technical training sessions and information sharing with distributor sales staff.
- Showcase company offerings at open houses, trade shows, and industry groups.
- Construct approaches to meet sales objectives and energize associates to elevate sales effectiveness.
- Supervise and instruct sales personnel to comply with company standards regarding sales strategies.
- Engage with products and procedures to convey accurate information to clients, improving sales transactions.
- To fulfill marketing and sales operational goals by delivering marketing and sales insights and recommendations for strategic plans and evaluations
- Establishing productivity, quality, and service metrics
- Conducted audits for compliance, contributing to operational efficiency improvements. Analyzed problems systematically, developing strategic solutions to optimize performance metrics. Identified key trends to inform decisions and enhance organizational processes. Executed change initiatives that significantly improved overall system functionality.
- Conduct training sessions focused on grooming and behavioral standards for staff members.
- Customer contentment and conflict resolutions
- Organize formal training sessions and administer structured on-the-job instruction.
- Analyze and satisfy individual training requirements for effective onsite induction
- Enhanced team dynamics, boosting discipline and motivation within sales environment. Implemented conflict resolution strategies to promote a collaborative workplace atmosphere. Developed innovative ideas aimed at driving sales growth. Offered practical tips to improve overall sales effectiveness.
- Monitoring key competitive progress while promoting information transfer to organization
- Augment and maintain high levels of service quality and standards.
- Ensure confidentiality and security of all data and information associated with business.
VENUE MARKETING MANAGER
MAHINDRA HOLIDAYS & RESORTS INDIA LTD
01.2013 - 04.2014
- To plan and develop all marketing, advertising, promotional activities for effectively executing and monitoring the marketing strategies in meeting the organizational objectives and enhancing the Club Mahindra brand
- Evaluate customer research, market conditions, competitor data and implementing marketing plan/changes as needed
- Develop marketing initiatives to expand customer base and to optimize sales
- Undertake promotional activities to ensure brand visibility and awareness in metro markets
- Sourcing maximum High Net Worth Individuals (HNI) database through different marketing activities
- Implementation & evaluation of consumer promotions for all new product concepts
- To manage the marketing department budget, designing and producing marketing collaterals, executing tie-ups, promotional activities and events in Venue
BUSINESS DEVELOPMENT MANAGER
EDVIN INDIA CONSULTANCY SERVICES INDIA PVT LTD
05.2009 - 11.2013
- Manage a Branch and lead a team of 10 debt consultant advisors on the services provided, eg: Reduce Credit card debt, Debt relief management, Consumer debt bankruptcy, Debt settlement and Debt consolidation
- Consolidate & Prepare reports, plan weekly roasters, Coach and Train the team with updates from financial institutions to ensure we are at par with law.
- Review credit reports to complete a financial plan, and the various credit and debt laws. Negotiate with credit card and personal loan companies to reduce loan amount.
- Reduce the principal and interest incurred over the months/years. Negotiate between 10% to 90% reduction on the outstanding amount.
- Assist the client in reducing creditor harassment. Provide Legal written debt settlement offer from the creditor to the clients.
- Track daily, weekly & monthly performance metrics of the team, and mentor the team to achieve the set targets.
ACCOUNT SPECIALIST
DELL INTERNATIONAL, BANGALORE
05.2006 - 12.2008
- Assist Sales Manager to supervise a team of telesales executives
- Conduct call review and call calibration to ensure sales integrity
- Assume regulatory and fiscal reporting requirements in Team Leaders absence
- Assisting clients on deciding of software and hardware parts for computers and accessories.
- Develop, execute and monitor sales initiatives to ensure sales targets are achieved
- Communicate Negotiate and Sell Dell products.
- Promoting new products and upgraded versions for both software and hardware.
- Assist in 2nd level escalation on customer feedbacks and queries. And maintaining good relationship with clients for continued business.
- Proactively develop and grow value-added customer care in the team.
- Keep up to date information on all new procedures and products.
- Support other areas in accordance with Business needs.
- Key Achievements in DELL:
- Appointed as Point Of Contact for Best Service delivery and for upselling of Peripherals.
- Awarded for ‘BE THE REASON’ program for the month of Aug 06 & Jan 07.
- Received Best Customer Raves and Appreciations by clients.
Education
B.COM - Accounting And Finance
KVTNI
BengaluruDiploma - Computer Application
BDPS
BengaluruSkills
Visionary guidance
Critical thinking skills
Self-driven and cooperative Team player mentality Motivation and collaboration
Social interaction skills
Problem-solving mindset
Verbal and written communication
Deadline management
Team oversight
Microsoft Office expertise Communication and presentation Analytical skills
Interests
Music
Cricket
Travel
Personal Information
- Age: 46
- Father's Name: B Victor Shekar
- Date of Birth: 1 June 1979
Timeline
Branch Returns Co-ordinator
SAMSUNG INDIA PVT LTD
07.2014 - Current
VENUE MARKETING MANAGER
MAHINDRA HOLIDAYS & RESORTS INDIA LTD
01.2013 - 04.2014
BUSINESS DEVELOPMENT MANAGER
EDVIN INDIA CONSULTANCY SERVICES INDIA PVT LTD
05.2009 - 11.2013
ACCOUNT SPECIALIST
DELL INTERNATIONAL, BANGALORE
05.2006 - 12.2008
B.COM - Accounting And Finance
KVTNI
Diploma - Computer Application
BDPS