Prem Ranjan
Operations Analyst & Trust And Safety
Noida
Summary
Dynamic Operations Analyst and Technical Support Specialist with a strong background in optimizing business processes and enhancing productivity at IENERGIZER, Noida. Expertise in leading teams to achieve operational excellence through comprehensive analysis and strategic initiatives. Proven success as a Market Researcher at Samrika Critique Services Pvt Ltd, skilled in engaging consumers and developing data-driven strategies to assess market demand. Core competencies include SQL, Power BI, Zendesk, JIRA, Looker Studio, CRM system management, data analysis, technical support, and effective team leadership.
Overview
5
5
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operation Analyst & Technical Support Executive
IENERGIZER
04.2022 - Current
- Build dashboards, reports, and KPIs to monitor business performance.
- Collect data, clean, and analyze operational data to identify trends, inefficiencies, and improvement opportunities.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
Market Researcher
SAMRIKA CRITIQUE SERVICES PVT LTD
08.2021 - 02.2022
- Used exceptional communication and relationship-building skills to engage consumers in face-to-face surveys.
- Developed research strategies to assess market demand and the ideal characteristics of new product or service offerings.
- Recognised by management for behaviours leading to increased results.
Education
B.Tech - Mechanical Engineering
Dronacharya Group Of Institutions
Greater Noida, UP09-2020
12th -
Kendariye Videlay School
Patna City, BR04-2014
10th -
Holy Mission Secondary School
Patna City, BR04-2012
Skills
Expertise in data analysis using Excel and Google Sheets
Skilled in using Tableau, Power BI, and Looker for data analysis
SQL proficiency
Analytical problem-solving
JIRA project management
Zendesk support
Data analysis expertise
Experience with CRM applications
Operational improvement
Data interpretation
Certification
Advanced SQL for Data Science: Time Series
Timeline
Operation Analyst & Technical Support Executive
IENERGIZER
04.2022 - Current
Market Researcher
SAMRIKA CRITIQUE SERVICES PVT LTD
08.2021 - 02.2022
B.Tech - Mechanical Engineering
Dronacharya Group Of Institutions
12th -
Kendariye Videlay School
10th -
Holy Mission Secondary School