Prem Sai
Bengaluru
Summary
Detail-oriented individual with experience in UK banking and domestic sales management, specialising in affordability assessment, arrears analysis, and tailored repayment solutions. Recognised for sound judgement, customer empathy, and accuracy in regulated environments.
Overview
2
2
years of professional experience
4042
4042
years of post-secondary education
Work History
Financial Advisor
Concentrix
Bengaluru
11.2024 - Current
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Assessed customer income, expenditure, and affordability to design suitable repayment plans, supporting responsible debt resolution.
- Provided assistance with unsecured banking products, ensuring accurate handling of customer requests and account-related queries.
- Analysed arrears and overdue payments across unsecured products including credit cards, personal loans, and current accounts, offering tailored support solutions.
- Evaluated customer circumstances and directed accounts to appropriate specialist teams based on vulnerability and support requirements.
- Tested and validated a GenAI-based application designed to support operational processes, identified issues and provided feedback for improvement.
- Maintained strong customer empathy and compliance while balancing business objectives and regulatory expectations.
Assistant Center Manager
The Little Gym
Bengaluru
03.2024 - 11.2025
- To achieve Revenue targets for the center both from new and existing customers
- Generating Sales leads for prospective customers.
- Maintaining the class quality as per the little gym standards and curriculum.
- To Conduct quality checks for the classes conducted by trainers.
- Actively seek out new sales opportunities through cold calling, networking and social media.
- To Set up meetings with potential clients and invite them to the Little Gym Centre.
- To Prepare and deliver appropriate presentations on products and services.
- To Create frequent reviews and reports with sales and financial data.
- Negotiating/closing deals and handle complaints or objections.
- Lead a team of employees across different functions and collaborate with team members to achieve better results in various functions.
- Gather feedback from customers and maintain customer relationship.
Education
BBA - Finance
Center of Management Studies (Jain University)
Bengaluru 05.2020 - 05.2023
St Joseph Pre University College
Bengaluru Oxford English High School
Bengaluru Skills
Technical Skills
- Financial Assessment & Affordability Analysis
- Income & Expenditure Evaluation
- Arrears & Delinquency Analysis
- Microsoft - Excel (Basic- intermediate)
- SQL - (Basic)
Soft Skills
- Empathetic Communication
- Conflict Resolution
- Decision Making Under Pressure
- Time Management
- Customer Experience Management
Language
- English
- Hindi
- Kannada
- Tamil
- Telugu
Timeline
Financial Advisor
Concentrix
11.2024 - Current
Assistant Center Manager
The Little Gym
03.2024 - 11.2025
BBA - Finance
Center of Management Studies (Jain University)
05.2020 - 05.2023
St Joseph Pre University College
Oxford English High School