Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prem Singh

Vendor Partner Manager
Kolkata

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2025
2025
years of professional experience
2
2
years of post-secondary education

Work History

Vendor Manager

Capgemini
09.2023 - Current
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Established clear performance metrics for vendors, enabling data-driven decision-making during supplier evaluations and negotiations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed vendor performance to maximize profitability and achieve financial objectives.
  • Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.

Team Leader

Capgemini
3 2023 - 09.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.

Team Manager

Tech Mahindra
07.2021 - 10.2022
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Led employee relations through effective communication, coaching, training and development.
  • Met with clients to maintain communication to enhance teams' execution on new products.
  • Facilitated meetings to communicate team performance goals and results.

Team Leader

Wipro
03.2018 - 07.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Handled team of bottom quintile employees for performance improvement with 90% success rate.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Implemented new working processes which delivered continued improvements.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.


Subject Matter Expert

Wipro
05.2016 - 03.2018
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Applied training techniques to improve performance.

Customer Service Associate

Wipro
03.2015 - 05.2016
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Customer Relationship Officer

Hinduja Global Solutions
09.2013 - 12.2014
  • Sold data packages to prepaid and postpaid customers of leading telecom company.
  • Dealt with mobile network issues and troubleshooting.

Education

Intermediate - Science

Bokaro Ispat Senior Secondary School
Bokaro, Jharkhand
05.2011 - 03.2013

Skills

Daily workflow improvement

Technical Support

Client Service

Client Relationships

Project planning and development

Project Management

Relationship Management

Vendor relationships

Vendor performance management

Problem-Solving

Operations Management

Timeline

Vendor Manager

Capgemini
09.2023 - Current

Team Manager

Tech Mahindra
07.2021 - 10.2022

Team Leader

Wipro
03.2018 - 07.2021

Subject Matter Expert

Wipro
05.2016 - 03.2018

Customer Service Associate

Wipro
03.2015 - 05.2016

Customer Relationship Officer

Hinduja Global Solutions
09.2013 - 12.2014

Intermediate - Science

Bokaro Ispat Senior Secondary School
05.2011 - 03.2013

Team Leader

Capgemini
3 2023 - 09.2023

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Prem SinghVendor Partner Manager