Prem Sinha
Gaya
Summary
Dynamic Team Leader with over a year of experience in e-commerce operations and customer service, recognised for driving significant improvements in operational efficiency and customer satisfaction. Expertise in enhancing delivery operations and optimising inventory management leads to streamlined processes that directly benefit the customer experience. Proficient in technical support and team training, fostering a collaborative environment that enhances service delivery. Committed to delivering exceptional results through innovative solutions and a focus on continuous improvement in fast-paced settings.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
years of professional experience
Work History
Team Leader (Enhanced Order Manager)
Blinkit
Gaya
03.2025 - 08.2025
- Led e-commerce delivery operations, ensuring punctual and accurate order fulfillment.
- Enhanced customer service protocols, achieving improved satisfaction ratings.
- Collaborated cross-functionally to optimize workflows and boost operational efficiency.
- Managed inventory effectively, reducing discrepancies by 15% and streamlining supply chain flow.
- Provided technical support and system installations, resolving issues with speed and accuracy.
Service advisor
Tata Motors
Gaya
05.2024 - 01.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Enhanced e-commerce operations through process optimization and workflow improvements.
- Supported inventory management and supply chain logistics to ensure timely deliveries.
- Trained team members on best practices in customer interaction and technical support.
- Collaborated effectively with cross-functional teams to improve overall operational performance.
AirFiber Engineer
Jio
Gaya
09.2022 - 06.2023
- Installed and configured Jio AirFiber connections for residential and business clients.
- Conducted troubleshooting and maintenance to ensure optimal network performance.
- Delivered prompt customer technical support, resolving issues on-site and remotely.
- Trained 25+ technicians in installation protocols and customer service, boosting installation efficiency by 30%.
- Maintained a 95% customer satisfaction rating through exceptional service and issue resolution.
Education
Bachelor of Computer Applications - vocational BCA
Magadh University
Gaya, India 06.2020 - 01/2023
Skills
- E-Commerce & Delivery Operations
- Customer Service Excellence
- Inventory & Supply Chain Optimization
- Technical Support & Troubleshooting
- Team Collaboration & Training
- Process Improvement & Automation
- Installation & Maintenance (Telecommunications)
- Multilingual Communication
- Slack
- Microsoft Office
- Network
- E-Commerce Operations
- Basic Programming & OS Understanding
- Networking & Technical Support
- Inventory & Stock Management
Hobbies and Interests
- E-Commerce Innovation
- Grocery Sector Developments
Personal Information
- Date of Birth: 12/13/01
- Nationality: Indian
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Team Leader (Enhanced Order Manager)
Blinkit
03.2025 - 08.2025
Service advisor
Tata Motors
05.2024 - 01.2025
AirFiber Engineer
Jio
09.2022 - 06.2023
Bachelor of Computer Applications - vocational BCA
Magadh University
06.2020 - 01/2023