PREMA VENKATESAN

• 5 years of IT experience, 2.5 years in Salesforce Testing with strong knowledge in SDLC and STLC and application support Adaptable Salesforce Administrator boosts performance of Salesforce systems and products.
• Having 2+ years of experience in software testing. Extensive experience in manual and automation testing of web and mobile testing. Expertise in test planning, test schedule, Test reporting for all types of test assignments.
• 3 years of experience in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

CENGAGE SALESFORCE
Cengage Salesforce, Enterprise, The project aims to revolutionize Cengage's sales and Service operations by
integrating Salesforce, a leading customer relationship management (CRM) platform. Leveraging the insights gained
from previous interactions, this project endeavors to streamline sales processes, improve customer engagement, and
optimize sales team performance. Through this integration, Cengage seeks to enhance its competitive edge in the
dynamic educational publishing industry.

CENGAGE COMMUNTIY:
Cengage Community website serves as a hub for learning, collaboration, and support!
Community website lets you as a student buy and join courses from the digital library, upgrade or extend your
subscription, and sign up for more courses. If you're a teacher, you can join Cengage, share your knowledge by writing
blogs or uploading videos, and connect with students. If you have any issues with your account, both students and
teachers can log a ticket for help. You can get your questions answered via email or phone. Plus, you can chat with a
live agent or chatbot for assistance.

• Achieved success by introducing katalon for Automation tasks.
• Supervised team of 4 staff members.
• Used Microsoft Excel to develop work Status tracking spreadsheets.
• Achieved Timeline by completing writing Test cases with accuracy and efficiency.
• I've been receiving lots of positive feedback from the client via email and during standup meetings.
• Client have appreciated my work and dedication to the project many a times.

• Katalon Studio By Katalon Academy
• Salesforce Administration By Udemy

ValidateMe

The project involves blockchain technology enabling individuals or companies to convert various documents (Certificates, Degrees, Badges, Offer Letters, etc.) into digital format with unique IDs or QR codes for validation. This solution addresses trust and authenticity issues associated with document verification.