Summary
Overview
Work History
Education
Skills
Timeline
Project - 1
Project - 2
SoftwareEngineer
Prema Venkatesan

Prema Venkatesan

Salesforce QA Engineer / Functional Engineer / Automation Tester (2+Yrs)
Bangalore

Summary

Having 2+ years of experience in software testing. Extensive experience in manual and automation testing of web and mobile testing. Expertise in test planning, test schedule, Test reporting for all types of test assignments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Graduate Engineer

Qualitest Group India Private Limited
Noida
06.2022 - Current
  • Performed functional, integration, regression, and end-to-end testing.
  • Executed test scripts and logged defects in JIRA Tool, working with application team to resolve issues arising out of testing process.
  • Wrote clear bug reports with detailed reproduction steps for developers.
  • Analyzed user stories and acceptance criteria to create test plans and test cases.
  • Participated in daily stand-up meetings to discuss progress on projects and tasks assigned.
  • Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
  • Executed automated tests using various frameworks such as Selenium WebDriver, Cucumber and BDD .
  • Learned and contributed to the new tool Katalon for automation purposes, and applied it to meet client requirements and fulfilled their expectations.

Technical Solution Analyst

Computacenter
Bangalore
03.2021 - 12.2021
  • Provided support for Internal Employees on various technical issues related to the systems.
  • Provided technical guidance in troubleshooting hardware and software issues.

L1 Technical Support Engineer

Hp (Hewlett Packard)
Bangalore
04.2019 - 08.2020
  • Provided technical support to customers via phone, email, and chat.
  • Maintained records of customer interactions, transactions, comments, complaints.

Process Associate

Infosys
Bangalore
09.2016 - 04.2017
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Provided technical support to customer on various system issues related to processes.

Education

Internship Trainee - Software Testing

QAGENIC TECHNOLOGY
Chandigarh, India
04-2022

BCA - Bachelor of Computer Applications

Seshadripuram College
Bangalore, India
04.2016

Skills

  • SDLC
  • Agile Methodlogy
  • JIRA
  • JAVA
  • Katalon Studio
  • API Testing
  • Regression Testing
  • Sales Cloud
  • Service Cloud
  • Salesforce Administration
  • Postman
  • Selenium
  • BDD
  • Cucumber
  • Maven
  • Jenkins
  • TestNG
  • GIT

Timeline

Graduate Engineer

Qualitest Group India Private Limited
06.2022 - Current

Technical Solution Analyst

Computacenter
03.2021 - 12.2021

L1 Technical Support Engineer

Hp (Hewlett Packard)
04.2019 - 08.2020

Process Associate

Infosys
09.2016 - 04.2017
  • Junior Typing (40 WPM) By KARNATAKA STATE GOVERNMENT

Internship Trainee - Software Testing

QAGENIC TECHNOLOGY

BCA - Bachelor of Computer Applications

Seshadripuram College

Project - 1

CENGAGE SALESFORCE

Cengage Salesforce, Enterprise, The project aims to revolutionize Cengage's sales and Service operations by integrating Salesforce, a leading customer relationship management (CRM) platform. Leveraging the insights gained from previous interactions, this project endeavors to streamline sales processes, improve customer engagement, and optimize sales team performance. Through this integration, Cengage seeks to enhance its competitive edge in the dynamic educational publishing industry.

Project - 2

CENGAGE COMMUNTIY:

Cengage Community website serves as a hub for learning, collaboration, and support!

Community website lets you as a student buy and join courses from the digital library, upgrade or extend your subscription, and sign up for more courses. If you're a teacher, you can join Cengage, share your knowledge by writing blogs or uploading videos, and connect with students. If you have any issues with your account, both students and teachers can log a ticket for help. You can get your questions answered via email or phone. Plus, you can chat with a live agent or chatbot for assistance.

Prema VenkatesanSalesforce QA Engineer / Functional Engineer / Automation Tester (2+Yrs)