Premananda Rao P

• Architected and deployed AWS cloud infrastructure, developing detailed High-Level (HLD) and Low-Level Designs (LLD) for seamless cloud adoption
• Spearheaded AWS public cloud migration projects, overseeing an AWS consumption of $480K and optimizing cloud resource utilization
• Executed end-to-end on-premises to AWS migrations, expanding business opportunities and strengthening cloud capabilities
• Led cross-functional technical teams through the pre-migration, migration, and post-migration lifecycle, ensuring smooth transitions
• Facilitated stakeholder engagement and chaired steering committee meetings, aligning cloud initiatives with strategic business goals
• Managed talent development and mentorship programs, driving skill enhancement and career progression for infrastructure and cloud operations teams
• Implemented performance management frameworks, training programs, and workforce development strategies, improving team efficiency
• Directed MSP audits and enforced AWS Well-Architected Framework compliance, ensuring best practices and governance standards
• Orchestrated hiring, onboarding, and policy-driven team leadership, fostering a high-performance work culture
• Enhanced operational efficiency by refining workflows and proactively resolving challenges, leading to increased productivity and team morale

Key Achievements:

• Delivered the project and deliverables on time
• Achieved 100% uptime of infrastructure and services

• Directed a team of 350+ technical professionals, managing distributed teams to ensure seamless IT service delivery and operational excellence
• Spearheaded the deployment of service management processes worth $6.3 million, optimizing service efficiency and business outcomes
• Led end-to-end IT infrastructure and cloud migration projects, ensuring on-time delivery within scope, budget, and defined KPIs
• Successfully transitioned IT infrastructure to production, minimizing risk and ensuring a smooth operational shift
• Managed contractual SLAs and KPIs, continuously improving service quality and performance metrics
• Optimized vendor relationships and procurement processes, ensuring cost-effective service delivery and operational sustainability
• Built and strengthened customer relationships, proactively addressing escalations and fostering long-term strategic partnerships
• Drove operational excellence through cloud migration, automation, and digital workplace transformation, enhancing efficiency and cost savings
• Led initiatives to improve client satisfaction (NPS/CSAT) by implementing Service Improvement Plans (SIP) and aligning service delivery with business needs
• Facilitated executive business reviews (QBRs) and client engagements, ensuring alignment between IT initiatives and business objectives
• Identified and secured new revenue opportunities, negotiating Statements of Work (SOWs) and driving project expansions
• Led workforce development efforts, overseeing talent acquisition, coaching, and career growth initiatives
• Mentored account delivery managers and direct reports, fostering leadership development and team performance
• Managed risk mitigation strategies and delivered steering group presentations, resolving challenges and driving informed decision-making

• Delivered proactive mission-critical services across EMEA & APJ regions, including HP-UX patching and system health assessments

• Supervised the New Installation Group and Technical Repair Centres across Karnataka, ensuring operational efficiency and service quality.
• Managed performance reviews, providing feedback and development plans to enhance team productivity and effectiveness.