Prema Raju Betham

Seeking a challenging position as Application support engineer.where I can administer my skills and experience to contribute to the success of a project and develop my professional skills. Special emphasis of my professional experience has been on in Application support engineer.

Over 6 years of experience specialized in application support and IAM (Identity access management).

Ability to work in 24/7 support in production Environment.

Good Experience in applications and production support.

Working knowledge on SQL and Mongo Database.

Good knowledge in network configuration.

Good Knowledge on Database and API's.

Resolving the customer related issues with in the SLA target.

Hands of experience in Ticketing tool - Service-Now.

Good experience in complex problem solving.

Meeting client’s SLA and make sure that SLA is not violated.

Planning & Resolving the Issues within the specified down time.

Effective team player with an aptitude to learn and ability to prioritize, organize and accomplish multiple tasks independently.

• Providing L2& L3 support in Production.
• Handling all kind of incidents and problems
• Working on day-to-day various operations.
• Working on incidents to provide the solution for client request
• Working on problems to provide the Root cause, high quality delivery to client response
• Identifying and resolving application issues in a timely manner
• Problem diagnosis and troubleshooting of application issues
• Troubleshooting Day-to-Day issues with various Applications Prod &uat.
• Provided 24/7 support on-call basis in emergencies and whenever necessary.
• Working on Scheduling Jobs in Control M.
• Providing support to the employees both software and hardware wise.
• Good Knowledge on API's
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Documenting solutions for any issues that have not been discovered previously
• Successful delivery of projects end-to-end.
• Maintain standards document, standard build implementation plans.
• Responsible for reviewing all open tickets, resolve and close any existing tickets.

Solving complex techinical problem