Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Prem Singhal

Prem Singhal

RCU Manager
Pune,Maharashtra

Summary

Over 11 years of professional experience in sales & Risk containment unit & currently working as a Senior Unit Manager. Working experience in various industries like finance, insurance, telecom. Provided excellent Customer Service, Team Management, advanced problem solving skills to resolve complex issues. Proficient in MS-Excel, MS-Word, PowerPoint. Excellent written and verbal communication skills.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Senior Unit Manager

Bajaj Finance Ltd.
12.2020 - Current
  • Handling Pan India rural B2B
  • Handling team management
  • Working on data to find suspected cases and assign to field team for investigation
  • Also work on escalation cases like RBI escalations & banking escalations and social media escalation.
  • Work on POS deeply to identify bugs and fix it with respective stakeholders
  • Provide month on month training to field team on new process to control non-compliant activity in market
  • Support business team to approve rejected case basis on current updates

RCU Manager

Bajaj Finance Ltd.
07.2019 - 12.2020
  • Handling Haryana rural location of RCD & RTL
  • Handling team management
  • Working on data to find trigger & allot it to location manager
  • Field visit with LM for market observation
  • Work on disputed location where FEMI SEMI cases are going on high risk
  • Provide training every month to sales & operations team to control location
  • Take necessary action if anyone involves in fraud activity.

Manager (REMI Dept.)

Bajaj Finance Ltd.
10.2017 - 07.2019
  • Handling team for transactions & insta Card
  • Handling LFR store for Noida location
  • Maintaining store sale penetration with numbers of transaction on daily basis
  • Update offers to channel partners on regular basis and also give training to store cashiers for Bajaj transactions
  • Meet store Karta on regular basis to increase business of Bajaj Finserv like branding, contest for cashiers etc.

Relationship Manager

Apollo Munich Health Insurance Co. Ltd.
07.2016 - 09.2017
  • Provided product training to advisors and after that take commitment for sales
  • Resolved queries of advisors related to calls and claims
  • Maintained training roster as per ADM & BDM
  • Maintained DSR as per ADM/BDM and advisors.

Assistant Sales Manager

Bajaj Finance Ltd.
05.2016 - 05.2017
  • Prepared three appointments on daily basis
  • Sale insurance products as per customer needs
  • Maintaining Daily cases log details
  • Deals in motor insurance, health insurance and Life insurance.

Territory Sales Manager

Bharti Airtel Ltd.
10.2015 - 04.2016
  • Handled sales channel from primary to tertiary
  • Dealer commission updates & take NDC for no dues quarter wise
  • Update new scheme and new offer to Distribution, DOS & Retailers
  • Give month targets in phase wise
  • Cross check for the scheme from retailers if required
  • Add new retailers and check network complaint for business growth.

Service Executive

Bajaj Finance Ltd.
01.2012 - 08.2015
  • Maintaining Daily cases log details
  • Dealer payment updates & take NOC for no dues month wise
  • Prepare tracker to track files
  • Update new scheme to sales executives
  • Update current offer to regular customers.

Education

Bachelor degree in Commerce (Program) - Commerce

Shobhit University (Meerut)
Sikkim
01.2010 - 01.2013

Diploma In Business Management - Business Management

NMIMS
Mumbai
09.2019 - 08.2020

Skills

Identify new triggers basis increasing fraudulent activities

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Certification

Attend two training program conducted by Bajaj Finance Ltd. to growth our business and to learn business communication skills

Accomplishments

  • Awarded me for best performance in business growth & cross sale for the year 2014-2015 and won a regional trip.
  • Awarded me for best performance in business growth & cross sale in the year 2013.
  • Won foreign trip for business target achievement in the year 2019
  • Received Kudos award for best performance in the FY 2021-2022
  • Received Heros award for best performance in the FY 2022-2023
  • While started career as a RCU manager received every year rating "A" & above

Timeline

Senior Unit Manager

Bajaj Finance Ltd.
12.2020 - Current

Diploma In Business Management - Business Management

NMIMS
09.2019 - 08.2020

RCU Manager

Bajaj Finance Ltd.
07.2019 - 12.2020

Manager (REMI Dept.)

Bajaj Finance Ltd.
10.2017 - 07.2019

Relationship Manager

Apollo Munich Health Insurance Co. Ltd.
07.2016 - 09.2017

Assistant Sales Manager

Bajaj Finance Ltd.
05.2016 - 05.2017

Territory Sales Manager

Bharti Airtel Ltd.
10.2015 - 04.2016

Service Executive

Bajaj Finance Ltd.
01.2012 - 08.2015

Bachelor degree in Commerce (Program) - Commerce

Shobhit University (Meerut)
01.2010 - 01.2013

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Prem SinghalRCU Manager