Prem Singhal
RCU Manager
Pune,Maharashtra
Summary
Over 11 years of professional experience in sales & Risk containment unit & currently working as a Senior Unit Manager. Working experience in various industries like finance, insurance, telecom. Provided excellent Customer Service, Team Management, advanced problem solving skills to resolve complex issues. Proficient in MS-Excel, MS-Word, PowerPoint. Excellent written and verbal communication skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Unit Manager
Bajaj Finance Ltd.
12.2020 - Current
- Handling Pan India rural B2B
- Handling team management
- Working on data to find suspected cases and assign to field team for investigation
- Also work on escalation cases like RBI escalations & banking escalations and social media escalation.
- Work on POS deeply to identify bugs and fix it with respective stakeholders
- Provide month on month training to field team on new process to control non-compliant activity in market
- Support business team to approve rejected case basis on current updates
RCU Manager
Bajaj Finance Ltd.
07.2019 - 12.2020
- Handling Haryana rural location of RCD & RTL
- Handling team management
- Working on data to find trigger & allot it to location manager
- Field visit with LM for market observation
- Work on disputed location where FEMI SEMI cases are going on high risk
- Provide training every month to sales & operations team to control location
- Take necessary action if anyone involves in fraud activity.
Manager (REMI Dept.)
Bajaj Finance Ltd.
10.2017 - 07.2019
- Handling team for transactions & insta Card
- Handling LFR store for Noida location
- Maintaining store sale penetration with numbers of transaction on daily basis
- Update offers to channel partners on regular basis and also give training to store cashiers for Bajaj transactions
- Meet store Karta on regular basis to increase business of Bajaj Finserv like branding, contest for cashiers etc.
Relationship Manager
Apollo Munich Health Insurance Co. Ltd.
07.2016 - 09.2017
- Provided product training to advisors and after that take commitment for sales
- Resolved queries of advisors related to calls and claims
- Maintained training roster as per ADM & BDM
- Maintained DSR as per ADM/BDM and advisors.
Assistant Sales Manager
Bajaj Finance Ltd.
05.2016 - 05.2017
- Prepared three appointments on daily basis
- Sale insurance products as per customer needs
- Maintaining Daily cases log details
- Deals in motor insurance, health insurance and Life insurance.
Territory Sales Manager
Bharti Airtel Ltd.
10.2015 - 04.2016
- Handled sales channel from primary to tertiary
- Dealer commission updates & take NDC for no dues quarter wise
- Update new scheme and new offer to Distribution, DOS & Retailers
- Give month targets in phase wise
- Cross check for the scheme from retailers if required
- Add new retailers and check network complaint for business growth.
Service Executive
Bajaj Finance Ltd.
01.2012 - 08.2015
- Maintaining Daily cases log details
- Dealer payment updates & take NOC for no dues month wise
- Prepare tracker to track files
- Update new scheme to sales executives
- Update current offer to regular customers.
Education
Bachelor degree in Commerce (Program) - Commerce
Shobhit University (Meerut)
Sikkim 01.2010 - 01.2013
Diploma In Business Management - Business Management
NMIMS
Mumbai 09.2019 - 08.2020
Skills
Identify new triggers basis increasing fraudulent activities
Certification
Attend two training program conducted by Bajaj Finance Ltd. to growth our business and to learn business communication skills
Accomplishments
- Awarded me for best performance in business growth & cross sale for the year 2014-2015 and won a regional trip.
- Awarded me for best performance in business growth & cross sale in the year 2013.
- Won foreign trip for business target achievement in the year 2019
- Received Kudos award for best performance in the FY 2021-2022
- Received Heros award for best performance in the FY 2022-2023
- While started career as a RCU manager received every year rating "A" & above
Timeline
Senior Unit Manager
Bajaj Finance Ltd.
12.2020 - Current
Diploma In Business Management - Business Management
NMIMS
09.2019 - 08.2020
RCU Manager
Bajaj Finance Ltd.
07.2019 - 12.2020
Manager (REMI Dept.)
Bajaj Finance Ltd.
10.2017 - 07.2019
Relationship Manager
Apollo Munich Health Insurance Co. Ltd.
07.2016 - 09.2017
Assistant Sales Manager
Bajaj Finance Ltd.
05.2016 - 05.2017
Territory Sales Manager
Bharti Airtel Ltd.
10.2015 - 04.2016
Service Executive
Bajaj Finance Ltd.
01.2012 - 08.2015
Bachelor degree in Commerce (Program) - Commerce
Shobhit University (Meerut)
01.2010 - 01.2013