Premlata Chauhan
Pune
Summary
Detail oriented and analytical professional with a solid background in customer support and practical experience. Accounts Receivable and Accounts payable skilled in managing financial operations, reconciling accounts, order to cash and streamlining processes to enhance cash flow and operational efficiency. Eager to pursue a Finance & Accounting role to apply my expertise in data analysis, problem-solving and stakeholder communication while contributing to the organization's strategic financial objectives.
Overview
2026
2026
years of professional experience
Work History
Accountant ( Accounts Payable )
Quantum Leap Consulting Pvt Ltd
01.2025 - 12.2025
- Processed vendor invoices with precision and timeliness to support financial accuracy.
- Handle Invoice Processing for both PO (Purchase Order) and Non-PO invoices.
- Reconcile transactions and resolve discrepancies.
- Process vendor payments according to company policies.
- Maintained and updated vendor master data to ensure integrity and availability of supplier information.
- Support Accounts Payable operations using established processes and applications.
- Collect and analyze operational data and reports.
- Ensure accurate procurement-to-payment (P2P) processing.
- Follow company policies, procedures, and financial controls.
- Solve routine problems by referring to standard guidelines.
- Contribute individually while collaborating as part of a team.
- Executed timely and accurate payment processing to uphold strong supplier relationships.
- Amazon
Order to cash (Account Receivable )
Accenture
07.2023 - 06.2025
- Managed over 500 customer account worth 11M.
- Performed daily review of AR aging reports and prioritized high-risk accounts.
- Managing account receivable process including invoicing, payments, collections and offset.
- Proactively manage overdue accounts through follow-ups and communication with clients.
- Develop and execute strategies to reduce bad debts and improve cash flow.
- Work closely with clients, internal teams, and stakeholders to resolve disputes or issues.
- Upload invoice on the customer portal (coupa& Ariba).
- FIS
Customer chat support
Accenture
06.2022 - 07.2023
- Provide customer support through live chat in a professional and friendly manner.
- Handle customer queries related to mobile, internet, billing, and account services.
- Troubleshoot basic technical issues, such as network connectivity, device setup, and service interruptions.
- Assist customers with account updates, plan changes, upgrades, and new service activations.
- Resolve billing concerns, payment issues, and explain charges on customer accounts.
- Maintain customer satisfaction by providing accurate and timely resolutions.
- Escalate complex technical or account-related issues to the appropriate department when necessary.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet key performance indicators (KPIs) such as: Average Handle Time (AHT), Customer Satisfaction (CSAT), quality score.
- Verizon
Customer support associate
First Voice
03.2019 - 05.2022
- Help clients understand their insurance needs and recommend the best option.
- Stay up to date on policies and process update.
- Ensure all the documents is completed and filled appropriately.
Customer chat support (SME)
Teleperformance
- Handled a team of 15 people.
- Tracking KPIs- FCR, AHT, CSAT.
- Assist new hire during nesting period.
- Audit and sharing feedback to improve agent performance.
Education
Bachelor of commerce -
Calcutta university
12-2017
Xll standard -
Ashok Nagar vidyapith
12-2012
Skills
- Vendor management
- Cash flow management
- Invoice processing
- Accounts receivable
- Dispute resolution
- KPI tracking
- Time management
- Bank reconciliations
- Account reconciliations
- Customer relationship management
Custom
- MS Excel (VLOOKUP, Pivot Table, Basic Formulas)
- MS Outlook
- Oracle & SAP
- Tally ERP9
- Power BI
Timeline
Accountant ( Accounts Payable )
Quantum Leap Consulting Pvt Ltd
01.2025 - 12.2025
Order to cash (Account Receivable )
Accenture
07.2023 - 06.2025
Customer chat support
Accenture
06.2022 - 07.2023
Customer support associate
First Voice
03.2019 - 05.2022
Customer chat support (SME)
Teleperformance
Bachelor of commerce -
Calcutta university
Xll standard -
Ashok Nagar vidyapith