Prem Shrestha

Led vigilance and integrity investigations across the network, addressing whistleblower complaints, compliance breaches, conflict of interest, ethical misconduct, vendor and employee malpractices, fraud, and process violations. Conducted end-to-end investigations with evidence-based reporting, stakeholder coordination, and corrective action recommendations, strengthening governance frameworks and preventive controls to mitigate risk and protect organizational integrity.

Served as Zonal Investigation Manager – Reliance Retail (all verticals), leading regional investigations across 2,500+ retail stores and warehouses, conducting 1,500+ investigations annually with a 98% success rate. Led centralized, surveillance- and data-driven investigations by correlating CCTV footage with POS, system logs, transaction data, and customer feedback to uncover revenue leakage and control failures, including dump/expiry/damage manipulation, markdown abuse, under-billing (sweethearting), unbilled articles, inventory mismatches, suspend-and-void billing misuse, cash theft, internal employee theft, and ethics and compliance violations, and presented financially quantified insights to senior leadership. Established SOPs, escalation frameworks, risk thresholds, MIS dashboards, and repeat-risk indicators, while driving evidence-backed audit cases, automation initiatives, and ensuring compliance with legal, privacy, and data governance standards

Oversaw security operations across large distribution centers, Middle Mile hubs, and 103 Last Mile hubs.
Implemented security policies to protect assets and ensure employee safety throughout area of responsibility.
Led investigations into line haul fraud, delivery executive fraud, and customer/seller fraud cases.
Conducted quarterly audits and training sessions to enhance security protocols and compliance.
Managed security systems including CCTV, access control, and fire safety infrastructure.
Coordinated with government agencies during crises such as protests and pandemics.
Dismantled a fraudulent customer nexus exploiting DOA requests, enabling recovery of Rs. 20 lakh.
Investigated approximately 1,000 cases during FY 2022-23, achieving a 92% recovery rate.

Responsible for end-to-end warehouse security operations at SCJA, Coimbatore, covering emergency response planning, physical and electronic security, vigilance, and investigations. Conducted daily and weekly audits including cycle count, customer returns, high-value, HRV, SLAM, bin, yard, and security systems audits, and led investigations into employee theft, fraud, content mismatch, and in-facility losses using tools such as Eagle Eye, C-Return Square Off, Gravis, Dropship, and YMS, ensuring closure within defined TATs. Additionally, managed guard governance and training, fire and safety systems, access control, alarm monitoring, yard management, and coordination with GSCC to ensure compliance and risk mitigation.