Prem Singh Bhist

• Created daily shift schedules for the food and beverage staff.
• Maintained accurate records of all inventory, supplies and equipment.
• Conducted regular stock checks to ensure adequate levels of consumables were available.
• Assisted in developing standard operating procedures for food and beverage operations.
• Organized special events such as banquets, buffets, Seminars and Events.
• Oversaw ordering and receiving processes ensuring accuracy and timeliness of deliveries.
• Performed administrative duties such as creating reports on sales figures and other metrics.
• Provided customer service by taking orders and addressing complaints or concerns promptly.

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times 
• Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.
• Assisted in setting up the bar for service shift.
• Stocked ice bins and coolers as needed throughout shift.
• Organized storeroom inventory of supplies such as cups, napkins, straws.

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Assisted with preparing reports, presentations and other documents as requested by management staff.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.

Successfully Completed Internship in Five Star Hotel in All core department.